Service Operations Manager - BMS

• Ensure compliance with our quality process and drive continuous improvements.
• Health and safety practices -Cascade of Moment of Month, toolbox talks and Weekly Safety briefs.
• Ensure audit of site personnel to maintain highest safety practice and mitigation of injuries
• Regional Contract Revenue. Regional Non-Contract Order and Revenue performance - work with the
• support of your SDE (Service Delivery Expert) to achieve year on year growth of field quote activity -
• ensuring team are skilled and able to increase scope of works undertaken. Be able to build a pipeline
• of opportunities for conversion
• Reported GM%. Working with Marketing, Internal Sales team and external Sales team to build
• engagement plans for Lost and Dormant installed base customers - to re-initiate support contract and ensure the Service team operates at the highest standards of Health and Safety
• Services business growth and profitability.
• Convert orders into revenue to meet financial forecast, maximise scope variations and profitability.
• Customer focus to reignite contracts with Lost and dormant accounts C-Sat results (weekly phone survey and OvE)- ensure the customer is delighted with our service provision delivery via regular 1-2-1 review meetings with client / customer base owned
• Detractor feedback actioned within 48 hours, review of customer feedback on Medallia to continually drive excellence in team NCN's, compliance with ISO standards, OFI's follow up.
• Engineer Utilisation and delivered GM% -Build a resource plan for the region - work with support team on scheduling of visits with time to drive new opportunity, improvement site plan and system optimisation at customer site level through your field engineers
• Adoption of new tools and best practices Reported GM%. Work with Service Transformation lead and back-Office support team in implementation of new practices within team and through Line of Business proposals to be a leader in adoption of new offers
• Order Intake, Contract base movement of exception contracts to Connected plans , EBO software version uptake, Asset under Management growth - developing our advisor service plans with customers
• Talent retention and development through IDP deployment - upskilling of technical abilities to undertake more complex and minor work packages from customers
• In conjunction with sales team build the customer base to be managed by the Field Service team - define customer commercial contact points and develop a Service account plan aimed at growing business.
• Look for increased minor work package opportunities through transition, upgrade and migration of installed base implementing the most effective, safety compliant and customer compliant delivery model.
• Manage resource efficiency to maximise utilisations. Ensure efficiency and best practices are embedded in Service delivery process and culture. This is key to raise competitiveness and profitability of the business.
• Lead, coach and motivate the team of service engineers to ensure talent retentions and continuous professional development. Ensure the team is always engaged and lead OneVoice action plans

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this UK based position, the expected pay range is GBP 67,500 - GBP 109,250 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life's challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation , and initiatives that support youth education.