Senior IT Domain Specialist - ServiceNow

• Lead the design and delivery of complex Splunk and ITSI observability solutions across Defence environments
• Own observability architecture, service modelling standards and platform roadmap aligned to operational, lifecycle and compliance requirements
• Design, develop and maintain ITSI services, key performance indicators, correlation searches, notable events and health views
• Lead data onboarding, source integration and monitoring uplift to improve service visibility across platforms, applications and interfaces
• Build and optimise dashboards, alerts and reporting views that support incident response, service assurance and operational decision making
• Oversee monitoring coverage for critical integrations, including validation of interface health, performance trends and early fault indicators General Responsibilities
• Own lifecycle activities for the observability platform, including upgrades, patching, release planning, configuration management and ongoing optimisation
• Drive automation of monitoring, alerting and operational validation processes to reduce manual effort and improve reliability
• Support transition of observability capability from external providers to internal teams, ensuring knowledge transfer, documentation and continuity
• Identify risks across platform performance, data quality, alerting effectiveness and integration visibility, then implement practical mitigation strategies
• Provide technical leadership, coaching and mentoring to specialist and associate level engineers
• Influence stakeholders across engineering, operations, security and service management to align observability capability with business and customer outcomes
• Contribute to the continuous improvement backlog, including monitoring maturity, event noise reduction, dashboard rationalisation, data quality improvement and operational process uplift
• Ensure DevSecOps practices are embedded across observability delivery, operational support and lifecycle management

Skills:

• Splunk ITSI service modelling, key performance indicators, notable events and health scoring
• Splunk enterprise architecture, administration and platform optimisation
• Observability design across infrastructure, applications, services and integrations
• Data onboarding, parsing, indexing and source integration
• Correlation searches, alert tuning and event management
• Dashboard development, operational reporting and service assurance views
• Monitoring design for complex, secure and regulated environments
• Automation and scripting for operational validation and platform support
• DevSecOps practices and delivery models
• System lifecycle management, release governance and operational change control
• Stakeholder engagement and influencing across technical and operational teams
• Coaching and capability development
• Technical problem solving in complex production environments

• AGSVA NV2 Security Clearance
• Eight or more years experience delivering, operating or optimising observability, monitoring or operational support platforms, with strong preference for Splunk and ITSI
• Splunk certifications across administration, architecture or ITSI desirable
• Experience across both platform delivery and production support environments
• Experience with monitoring design, event management, dashboarding, alerting and operational analytics
• Experience supporting integrations, interfaces or complex service dependencies in production environments
• Experience in Agile and DevSecOps practices
• Exposure to secure or regulated environments such as Defence is highly desirable

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