IT Domain Specialist - ServiceNow

• Apply ServiceNow expertise to manage delivery, integration and operational support of ITSM solutions
• Collaborate with stakeholders to develop and implement fit for purpose platform capabilities
• Configure and develop ServiceNow modules across ITSM workflows
• Manage deployment activities from test into production environments
• Support lifecycle activities including upgrades, patching and release management
• Identify system risks and implement mitigation strategies to maintain service reliability
• Provide technical advice and support to ensure platform efficiency and performance
• Support integration activities across systems and interfaces
• Contribute to documentation of processes and platform configurations
• Participate in continuous improvement and automation initiatives
• Support transition of capability from external providers to internal teams
• Participate in DevSecOps practices and ITSM operational support processes

• ITSM system delivery and operation
• ServiceNow platform development and administration
• ServiceNow workflow configuration
• Integration and API development
• Agile and DevOps practices
• Automation systems and processes
• Azure or AWS
• Improving technology systems
• Managing system implementation
• Operational support systems
• Scripting
• Site Reliability Engineering
• Stakeholder Management
• System Integration
• Technical Problem Solving

• AGSVA NV2 Security Clearance
• Five years plus experience administering
• ITSM and OSS applications, with a preference for ServiceNow or SPLUNK/ITSI (Certifications ideal)
• Experience in both production support and development
• Experience in Agile and DevSecOps practices

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