Service Delivery Manager
Rohlik
Budapest FCPosted 3 days agoDiscoveredMatch locked
FullTimeOperations & Supply Chain
Location
Budapest, Jászberényi street 45 & Biatorbágy, Mészárosok útja 6.
Operations is at the
core
of Kifli.hu , ensuring our
fulfillment centers run reliably
, efficiently, and at scale every single day. As we continue to grow,
external partner capacity
and workforce services are critical to our operational flexibility and
high-volume
performance.
We are looking for a
Service Delivery Manager
to own the end-to-end management of external suppliers and overall warehouse capacity across our operations in Hungary.
In this role, you will
lead supplier relationships
, lead a team of coordinators, and partner closely with
operations leadership
to ensure our fulfillment centers always have the right
capacity
to
hit ambitious
business targets.
Why this role is exciting
•
Direct business impact
You will directly influence Kifli's daily operational performance, fulfillment capacity, and ability to deliver on growth targets.
•
Full ownership
You won't just track metrics - you will directly own the supplier relationships, external workforce strategy, and capacity lifecycle across our Hungarian operations.
•
Build and scale
You will design and implement scalable processes to improve capacity flexibility and remove operational bottlenecks.
•
Leadership exposure
You will manage and coach a team of coordinators while working closely with senior operations leadership.
What you will own and deliver
•
Supplier & Capacity Management
Own the capacity lifecycle for our fulfillment centers and build strong, high-performing partnerships with external suppliers.
•
Operational Alignment
Partner with operations leadership to forecast capacity needs and align supplier plans with changing business priorities.
•
Team Leadership
Lead, mentor, and coach a team of project coordinators (in-house or outsourced), ensuring consistent execution and delivery against operational targets.
•
Process Improvement
Identify capacity constraints and introduce process enhancements that increase flexibility and speed without sacrificing quality.
•
Performance Tracking
Maintain clear oversight of daily warehouse capacity status using updates from suppliers and project coordinators to make data-driven operational adjustments.
What we are looking for
•
Relevant Experience
Proven track record in managing external suppliers and large-scale capacity within retail, logistics, FMCG, e-commerce, or similar fast-paced environments.
•
People Leadership
Demonstrated experience managing, coaching, and developing teams to achieve operational targets.
•
Analytical & Strategic Thinking
Strong knowledge of capacity management strategies with the ability to leverage operational data to drive decisions.
•
Stakeholder Management
Excellent communication skills with a proven ability to build strong relationships across internal operations teams and external vendors.
•
Language Skills
Fluent Hungarian and advanced English (both written and spoken).
Nice to have
- Experience working in a fast-scaled, hyper-growth, or e-commerce environment.
- Knowledge of local labor market trends and Hungarian labor law concepts.
#Kifli
Not included in the source posting: what you'll do, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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