Senior Analyst, Care Operations
About the role
About the Role
You Will
• Lead complex analyses across Care Operations to identify trends, diagnose root causes, and translate ambiguous business problems into actionable strategies and recommendations.
• Monitor business performance and Care Operations KPIs to proactively identify risks and opportunities, using data and patient insights to advocate for improvements to the patient and Care team experience.
• Own analytical and operational workstreams independently, applying judgment to prioritize issues, develop solutions, and drive measurable improvements across growth, efficiency, quality, and care delivery.
• Partner with cross-functional teams, including Product, Medical Affairs, Growth, Customer Support, and Clinical Operations, to influence priorities, solve complex problems, and translate operational insights into product and process improvements.
• Measure the impact of launches, experiments, and operational changes, identify opportunities to iterate, and drive follow-through until performance reaches a steady state.
• Present complex findings, tradeoffs, and recommendations to senior stakeholders, adapting communication to technical and non-technical audiences and building alignment around the path forward.
You Have
• 6+ years of experience in operations and/or analytics, preferably at a high-growth DTC company or consumer marketplace
• Proven track record in analytical and operations roles within a rapidly growing company, balancing quantitative and qualitative inputs to drive rapid decision-making and execution
• Strong business acumen and communication skills, with the ability to translate complex data into clear narratives, actionable insights, and recommendations for technical and non-technical stakeholders
• Advanced proficiency in data analysis and visualization tools such as Excel, Looker, and Tableau, with experience leveraging AI tools such as Claude to accelerate analysis and synthesize data
• Demonstrated leadership abilities and a collaborative mindset, with a passion for mentoring and supporting the growth of team members
• Thrives and adapts in a fast-paced, high-growth, and rapidly changing environment
Our Benefits (there are more but here are some highlights)
• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply - even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
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Not included in the source posting: about the role.
Skills
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