Propositions Manager

, with commercial banking experience, to join our Consumer Segment Function and help deliver better outcomes for Later Life customers. This customer group plays a significant role in the Group's growth, retention and engagement ambitions, and you'll have the opportunity to influence propositions, customer journeys and strategic priorities that make a real difference. Working across the Group, you'll combine customer insight, commercial understanding and proposition development expertise to identify opportunities, shape recommendations and drive delivery. You'll work with colleagues across product, digital, marketing, servicing, finance and risk teams to ensure activity remains focused on what matters most to customers and delivers measurable business outcomes. As a Segment Manager, you'll:

• Drive performance across key measures including retention, engagement, balances, income and customer outcomes.
• Use customer, commercial, behavioural and market insight to identify opportunities and support evidence-based decision making.
• Support the development and delivery of strategic roadmaps, ensuring priorities translate into clear actions and measurable outcomes.
• Shape customer propositions, journeys and engagement activity that improve both customer and commercial performance.
• Coordinate delivery across multiple teams and disciplines, maintaining momentum and removing barriers to execution.
• Champion inclusive and responsible customer outcomes, ensuring accessibility, vulnerability and digital inclusion considerations are embedded throughout delivery activity.

You'll confidently operate within governance, risk and control frameworks, helping ensure strong customer, conduct and commercial outcomes. And any experience of this would be really useful

• Financial services or regulated industry experience.
• Proposition development, customer journey design or customer experience improvement.
• Experience delivering performance improvement initiatives across large organisations.
• Knowledge of customer segmentation, retention or engagement strategies.
• Experience balancing commercial objectives with customer and conduct outcomes.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel they belong and can perform at their best, regardless of background, identity, culture or working style. We welcome applications from all suitably qualified candidates and are committed to creating an inclusive recruitment process. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we'll work with you to provide the support you need. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping

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• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.