Senior Analyst

At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities.

Supporting our clients to trade internationally is integral to Helping Britain Prosper globally. Whether it's a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.

We're seeking an Analyst for Trade Services so why not join us to make a meaningful impact and grow with our dynamic team? This role is essential in supporting and servicing Lloyds Trade customers delivering outstanding customer service that meets the highest standards of accuracy and compliance.

It's an exciting time for us, we're talking about the people, systems/processes, new technologies (including AI and machine learning) and implementation of new solutions we'll need to evolve our business to meet more client needs and keep pace with industry changes.

In this role, you'll:

• Deliver excellent customer service in a fast-paced environment - serving as a Trade expert (working across multiple product areas) Actively identify complaints with a focus on resolution and route cause to prevent recurrence.
• Maintain accurate records of client interactions and issues - ensuring that all client interactions are documented properly, logging client requests where applicable.
• Maintain an in-depth understanding and application of Anti Money Laundering procedures relevant to trade services.
• Take a proactive role in driving continuous improvement, identifying opportunities for waste removal and embracing innovation and skills of the future to support our digitisation agenda

• Knowledge of at least one trade product (i.e. the end-to-end guarantees lifecycle, letters of credit or trade lending)
• Quickly learns and adapts to core operational processes, demonstrating an understanding of customer journeys, controls, systems and operational risks.
• Customer centricity and a passion for delivering excellent customer outcomes, whilst taking accountability for delivering high-quality work in a fast-paced operational environment.
• Strong decision making skills, using information and judgement to support timely and accurate outcomes.
• Risk management capability, including the consistent application of controls and procedures.
• Ability to build and maintain effective stakeholder relationships across teams and business areas.
• Critical thinking skills with the ability to identify issues, analyse information and support continuous improvement.

• Experience working within Trade Services or a comparable operational environment.
• Exposure to process improvement initiatives and the use of digital tools or emerging technologies to enhance customer and operational outcomes.
• Experience in handling domestic and international payments, including CHAPS/ SWIFT

• 24 days' holiday, with bank holidays on top.
• Annual performance-related bonus opportunity.
• Generous pension contribution of up to 15%.
• Share schemes, including free shares.
• Private healthcare, with the option to extend cover to eligible family members.