Key Account Manager

• Support Booking.com strategy for Key Chain Partners;
• Promote the Booking.com brand name and its online products and services to Key Partners;
• Create in-depth Key Account profiles that show understanding of the complexity of the Account;
• Be the relationship builder for various internal and external stakeholders that are involved in the specific Key Account;
• Train, consult, monitor, support internal and external stakeholders in handling the Key Accounts in order to optimize their performance;
• Securing our relationship and optimizing our partnership on a decision making level with Key Accounts of Booking.com B.V;
• Initiate initiatives and present Booking.com B.V. innovations with Key Accounts to increase performance;
• Analyze Key Accounts on a regional and cross-regional level, national level and on local/Property level;
• Monitor internal projects by being the main contact person between Booking.com and the Key Chain Account;
• First contact for support to all offices worldwide;
• Prepare workshops/trainings;
• Run monthly chain reports on KPI data;
• Assist with chain acquisition preparation;
• Assist in preparing internal and external business reviews;
• Update chain administration, wiki, presentations, best practice & acquisition material;
• Liaise with XML team and operations for chain hotels;
• Set procedures for chains;
• Assist in finding solutions for escalated issues.

• At least 4+ years of experience in a relevant account management function;
• University background in Hospitality is preferred;
• Affinity/experience within e-travel and/or hotel/travel industry.
• Strong knowledge of Revenue and Channel Management;
• Strong knowledge of Booking.com competitive landscape;
• Ability to demonstrate strong networking skills in order to connect with different internal and external stakeholders;
• Ability to adjust communication style depending on the stakeholder;
• Ability to deliver engaging presentations to various audiences;
• Ability to read and interpret multiple data sources in order to define short/medium/long-term goals;
• Ability to plan and prioritize workload in line with business needs;
• Ability to "see the bigger picture";
• Fluent English & Japanese;
• Authorization to work in Japan;
• Strong Customer focus and proactive attitude;
• Valid driver's license is required;
• Availability up to travel 50% of the time.

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

This section should provide:

• Let's go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.