Inside Sales Engineer- HVAC Service- Africa

Johnson Controls India

Johannesburg-Gauteng-South AfricaPosted 1 day agoDiscoveredMatch locked

Full time2+ years exp

What you will do

Inside Sales Team Engineer is the key role reporting to Inside Sales Lead. The Inside Sales Engineer- HVAC will be based in South Africa support the Africa customers by identifying the requirements from Field Operations, Phone/ Email interaction with the customer, and offering standard and specific solutions and services. This in order to retain customers and maximize opportunities and their success ratio. The ISS collaborates with Outside Sales, Field Operations, Customer representatives, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to JCI's standards and specifications.

How you will do it

As an IS Engineer, you will be the key point of contact for clients for answering queries and providing basic technical advice and information on new product introductions and modifications. You will handle HVAC system (Chiller water system), IREF inquiries, follow up with the customers, build and maintains good relationships through Wholesale Distributors at all levels, and coordinates new and repeat sales to ensure 100% customer satisfaction and account retention.

Key aspects of the Inside Sales-Aftermarket Labor & Material role are

Review the service/ PPM/ call out reports from AMC sites
Create proposal through Word/ CPQ / pricing tools / Service selection tool
Partner with local Field operation/ Sales team for
Onsite asset counts/site details
Review and understand the PPM Reports and MRF for labor and material jobs
Guidance on pricing
Upsell opportunities
Review for proposal prior to customer submission
Review & getting DOA approval of Order Receipt
Outbound calling/ Email for follow up & secure the order
Capture & update all actions start from create opportunity to close the deal in SFDC
Call/e-mail customers with outstanding / soon to expire proposals

You will participate with other regional sale colleagues in sharing marketing intelligence about product opportunities that will grow sales, submits orders and confers with Customer Service Representatives and coordinate with outside sales and demand planner for forecast orders and special pricing (SPR). You will prepare frequent reports by collecting, analyzing, and summarizing quotation information vs success ratio, market application trends You are a natural self-starter, problem solver and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-orientated attitude. You will maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. You will contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

Required

Bachelor's degree in mechanical/electrical engineering or equivalent
2-3 Years minimum experience in Sales/estimation in HVAC Chiller & I-REF Industry
Strong Technical knowledge in Chilled water system.
Experience in reviewing service PPM reports
Experience in preparing costing in MS excel/ CPQ.
Prepare quick quotes in MS Word & CPQ tool (5-10 Proposals in a day)
Coordination with operation/ Front line sales team.
Identify the backlog of unsold opportunities & Outbound Email/ calling for follow up
Negotiation undertaken with client & book the order in ERP system.
Demonstrated ability to influence account decision makers at key levels
Experience working with a Sales force CRM database
Ability to rapidly build knowledge of York products

Not included in the source posting: about the role, what you'll do, qualifications, benefits.

Skills

excel

Who can apply

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