Claims Liability Advisor

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.

As a Claims Liability Advisor, you'll determine critical, high-risk and sensitive workers' compensation claims by gathering and analysing evidence, interpreting legislation and applying sound judgement to reach timely, defensible decisions. You'll communicate determination outcomes, resolve challenging customer escalations and tailor your investigation and decision-making approach to the circumstances of each claim. You'll also play a central role in strengthening capability across the New Claims team. Through coaching, buddying, quality assessments and clear feedback, you'll support your peers to improve their technical reasoning and Reasons for Decision. This is a highly connected role where you'll share expertise, test ideas with colleagues, challenge thinking constructively and contribute to review activities as a senior officer.

You're an outgoing, confident and engaging communicator who builds rapport quickly and enjoys working closely with others. You bring highly developed critical thinking, evidence assessment and problem-solving skills, with the ability to interpret legislation and explain complex decisions clearly in writing and conversation. Experience in workers' compensation, personal injury, liability, legal services or insurance will be highly regarded. Experience in another legislation-based environment, such as regulation or policing, may also be relevant where it demonstrates strong investigation, legislative interpretation and decision-writing capability. You'll be comfortable managing complex conversations, supporting vulnerable customers and balancing the needs of different stakeholders while remaining professional and empathetic. You actively share knowledge, invite different perspectives and give constructive feedback to help the team reach consistent, high-quality decisions. Relevant qualifications in legal, allied health, insurance or a related field are highly regarded, and personal injury management qualifications are desirable.

If this sounds like you, we'd love to hear from you. Applications close

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. Acceptance of applications submitted after advertising closes is at the discretion of the selection panel. To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them. Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.