Claims Assessor
WorkCover Queensland
Brisbane CBDPosted 3 months agoDiscoveredMatch locked
HybridPermanent - Full TimeClaims and Customer Support/Contact Centre
About the role
WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.
The Opportunity
- Determine claims across a range of injury types, including physical and psychological injuries, varying in complexity and severity
- Deliver clear and transparent claim outcomes, including adverse decisions, by confidently explaining the rationale and ensuring customers understand the process
- Balance empathy with objectivity when delivering outcomes that may not align with a customers' expectations
- Solve problems in complex and ambiguous situations while ensuring compliance with legislation and policy
- Build and maintain effective relationships with customers, employers, allied health professionals and other stakeholders to progress claims and achieve timely outcomes
- Manage competing priorities and achieve performance targets without compromising quality
- Complete administrative tasks and maintain accurate claim records to support effective claim management
About You
- A customer-focused professional with strong critical thinking and problem-solving skills
- Comfortable analysing information, identifying key facts and making sound, evidence-based decisions
- Confident communicating complex information and explaining difficult outcomes with professionalism and empathy
- Able to build effective relationships and gather information from a diverse range of stakeholders
- Resilient and composed when managing challenging conversations and emotionally charged situations
- Highly organised, with the ability to manage competing priorities while maintaining quality and accuracy
Why Join Us
Our vision is to be the best workers' compensation insurer, making a positive difference to people's lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what's possible - and we're looking for people who share these values.
When you join us, you'll benefit from:
- A purpose driven organisation where your work genuinely makes a positive impact on Queenslanders' lives
- A collaborative and supportive team environment that values empathy, trust and working together
- Hybrid work arrangements that support flexibility and work-life balance
- Personalised learning and development opportunities to support your growth and career progression
- A holistic health and wellbeing program designed to support you both professionally and personally
- Industry competitive salaries
- A generous superannuation scheme, including co contribution
- Study assistance to support ongoing education and professional development
You can find out more about what it's like to work with us by visiting Working at WorkCover Qld.
How do I apply?
If this sounds like you, we'd love to hear from you. Please note: As part of our recruitment process, shortlisted candidates will be required to attend a collaborative three-hour in-person Information and Interview session on a specified date.
We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.
Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Bankruptcy Check, Reference Checks, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.
Not included in the source posting: qualifications.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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