Workplace Services Program Supervisor - Workplace Services Program Manager

• Provide leadership for delivering program related support services.
• Work with all levels of area management and employees to develop and communicate Workplace services program guidelines that will ensure consistent and reliable services.
• Direct the activities of Workplace programs support staff in the daily operation of various programs' support tasks.
• Work with procurement for program related contract activity, including requests for proposals, proposal analysis and contract renewals.
• Continuous review of program processes and provide recommendations on improvements based on industry best practices and internal trends and needs.
• Work closely with program supplier partners ensuring accountability for performance, issue resolution, contract compliance, invoice accuracy and a continued high standard of service.
• Provide data related to performance metrics and bench marking to support oversight of assigned programs and provide data related to usage, budget, and tracking as required.

Note: This position is posted to include two grade levels. The minimum qualifications outlined below apply to Workplace Services Program Supervisor, with increased educational, skill or experience requirements for the Workplace Services Program Manager.

Education requirements are listed below: Bachelor's Degree in Business Administration or related field.

Work experience requirements are listed below:

Minimum of eight (8) years combined experience in Workplace services operations or experience associated with management functions in a service environment.

Preferred Qualifications:

• Physical demand level is Sedentary.
• Develop a thorough understanding and knowledge of Workplace Program corporate support programs.
• Establish effective communication channels with internal and external customers around all aspects of the workplace program's function.
• Experience managing programs with an emphasis on contract compliance, budget and vendor performance is required.
• Previous supervisory experience is preferred.
• Strong data and analysis skills.
• Strong management skills.
• Ability to work with various levels of Management.
• Strong oral, written communication skills.
• Strong prioritization skills to handle multiple projects.

What You'll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.