Workplace Experience Program Manager

• Health & Safety Program Ownership: Own and advance Clio's H&S compliance posture across all EMEA offices and globally, including fire safety, emergency preparedness, and evolving regulatory requirements across multiple jurisdictions. Build and maintain a structured framework for monitoring legislative changes and translating them into actionable, office-level requirements.

• Operational Standardization: Lead the global standardization of workplace systems, vendor management practices, security protocols, and visitor management. Develop and roll out consistent operational playbooks that local Office Managers can execute without reinventing processes at each site.

• EMEA Senior Point of Escalation: Act as the primary decision-maker and escalation point during EMEA business hours, providing continuity across time zones. Handle emergency decisions, unblock local teams, and represent WX leadership when the Senior Manager of WX is unavailable.

• Security & Access Standardization: Partner with IT and Security to unify badge access systems, visitor protocols, and vendor vetting standards across all offices - reducing audit risk and proactively closing any insurance vulnerabilities.

• Vendor & Budget Oversight: Manage relationships with global and regional vendors relevant to programs under your ownership. Track program budgets, identify savings opportunities, and analyze data to continuously improve WX operations.

• 5+ years of experience in program management, operations, or workplace/facilities management in a global, multi-site environment.

• Demonstrated experience owning Health & Safety programs across multiple jurisdictions, including UK and EU regulatory frameworks.

• Strong project management fundamentals - you can run multiple workstreams simultaneously, build accountability structures, and bring clarity to ambiguous situations.

• Comfort operating with autonomy and making sound judgment calls without waiting for direction.

• Experience managing or integrating vendor, security, or facilities systems across multiple locations.

• Comfortable leveraging AI tools to drive operational efficiency, synthesize information across programs, and accelerate execution.

• Excellent stakeholder communication skills; you know how to work with and through local teams without stepping on their ownership.

• Experience using workplace tools and systems such as the Google Workspace, Slack, Asana, Confluence, or ticketing and expense tools.

• Previous experience in a tech, startup, or high-growth company environment.

• Familiarity with access control systems, visitor management tools, or AV/meeting room technology.

• Exposure to workplace safety programs or compliance documentation.

• First Aid and Food Safety certifications.

• Experience with Confluence and Asana.

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits and dental coverage

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy

• Pension contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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The expected salary range for this role is €66,500 to €89,900 EUR. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.