Workplace Experience Coordinator
Anticipated End Date
Position Title
Workplace Experience Coordinator
Hours
Monday-Friday; 7a-4p with some flexibility needed
The Workplace Experience Coordinator will be responsible for proactively maintaining a pleasant and responsive workplace environment to meet the daily functional needs and enhance the experience of guests and associates for an assigned site/zone.
How you will make an impact:
- Receives requests and complaints taking related actions and relaying requests to other corporate services such as Facilities Management, Design Strategy, Travel Services, Janitorial Services, Food Services, Security, Audio Visual Services, Mail and Delivery Services, Corporate Communications, and any additional external vendors.
- Reserves facilities and works with event and meeting contacts and planners to assess facility needs and provide the highest quality of services.
- Coordinates with internal and external teams and vendors as needed to execute successful campus events.
- Inspects facilities for event readiness as well as daily issues identifying needed improvements.
- Monitors service work order completion and follows escalation process for unmet needs.
- Recommends facility and process improvements to better address observed customer needs and address satisfaction surveys of the guests and associates.
Minimum Requirements
High School or GED required. A minimum of five (5) years of progressive customer service experience within real estate, travel or hospitality industries required.
Preferred Skills, Capabilities and Experiences:
- Advanced study preferred.
- Prior experience interacting and servicing with executive and/or VIPs is highly preferred.
- Previous experience planning meetings and events preferred.
- Prior experience reviewing customer satisfaction and survey data is preferred.
- Knowledge of Microsoft Office Suite and other tools.
- Strong problem solving and communication skills preferred.
- Hospitality experience preferred.
- Demonstrated ability to lead through service, collaboration, and empowerment - putting the needs of the team/associates first while building trust, accountability, and an inclusive environment.
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NOTE
Not included in the source posting: what you'll do, benefits.
Who can apply
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