Workers' Compensation Senior Claim Representative

Sr Representative Claims - CH08BE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

FUTURE OPPORTUNITY- While this position is not an active opening at this time, we are building a pipeline of talented professionals interested in future opportunities within The Hartford's Workers' Compensation organization. Qualified candidates who apply may be contacted to discuss their background, career interests, and potential future opportunities that align with their experience and our business needs.

• Effectively manage workers' compensation claims requiring timely investigations and financial accuracy

• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims

• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants

• Provide exceptional customer service by establishing and maintaining productive business relationships with customers

• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions

• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures

• Leverage contemporary technology to achieve accurate and efficient claim outcomes

• Consistently demonstrate professional diplomacy during all interactions with customers

• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement

• Embrace a culture of continuous improvement

• Claim Administrator certification with the Washington State Department of Labor & Industry required

• Minimum of 2+ years of experience in workers' compensation claim handling required

• Certification exams and adjusting licenses as required by state

• Outstanding interpersonal skills

• Strong focus delivering outstanding customer service

• Demonstrated strong written and verbal communication skills

• Demonstrated consistent high level of performance and achievement over career span

• Ability to meet productivity targets in a fast-paced, team-oriented environment

• Excellent time management skills with the ability to manage competing priorities

• Ability to adapt and flourish using industry-changing workflows

• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)

• Demonstrated desire to promote a culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another

• HS Diploma required, bachelor's degree is preferred

Additional Details:

• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.