VP of Clinical Services and Executive Medical Director

• Clinical leadership and medical director oversight

• Serve as the direct supervisor to a growing team of medical directors and associate medical directors

• Set performance expectations and develop a medical director accountability framework

• Build and mentor the associate medical director pipeline; own physician leadership development as an organizational capability

• Clinical quality, safety, and outcomes

• Working closely with the Medical Director for Clinical Quality, set clinical quality strategy, define priority measures, benchmarks, and improvement targets

• Champion a culture of safety and continuous improvement across the physician workforce

• Partner with the Medical Director for Clinical Quality on developing an accreditation readiness program

• Clinical operations and workforce management

• Ensure service delivery, capacity, and utilization align with clinical standards

• Set and enforce clinical policies governing scope of practice, clinical protocols, documentation standards, and telehealth-specific guidelines

• Oversee physician onboarding from a clinical readiness standpoint; ensure new physicians receive orientation, training, and mentorship that allows them to hit the ground running

• Monitor physician performance data (productivity, quality metrics, patient satisfaction, documentation compliance) at the cohort and individual level

• Develop action plans to address areas of underperformance

• Strategic planning and organizational growth

• Working with the CMO, co-develop clinical strategy for new service lines

• Own the clinical operations plan: define goals, resource requirements, and success metrics

• Develop a plan for a leadership structure that supports rapid growth and identify key hires that will be necessary to bring Solace's vision to the next level

• Clinical governance and policy

• Build and maintain the clinical policy library in partnership with Legal, Compliance, and Medical Directors

• Serve as the clinical authority for escalations from different physicians and the advocate service

• Physician engagement, culture, and wellbeing

• Own the physician experience as an organizational priority; monitor engagement data and develop interventions to improve satisfaction, reduce burnout, and improve retention

• Establish regular communication channels between physician leadership and the broader physician workforce

• Partner with People/HR on physician workforce strategy, including retention and succession planning

• Act as a model for the clinical values and professional standards we want upheld

• An active, unrestricted medical license

• Board certification in internal medicine or family medicine

• Minimum 5 years of direct patient care

• Minimum 5 years of progressive leadership experience including direct management of other physicians or medical directors, including building that layered team with eventual scaled, layered leadership of >1k clinicians

• Familiarity with multi-state medical licensing and demonstrated knowledge of credentialing standards (NCQA, JC, etc.)

• Experience working in a virtual care setting

• Demonstrated experience overseeing clinical quality, peer review, or patient safety programs at an organizational level

• Familiarity with value-based care, payor contracting, and how credentialing intersects with network adequacy requirements

• Strong leadership and communication skills; proven ability to lead interdisciplinary teams and work cross-functionally

• Comfort operating in a high-growth, tech-forward health care environment

• Prior startup experience is a plus; prior experience working at a tech-forward clinical startup is a massive plus; comfort working autonomously is a necessity

Applicants must be based in the United States.