ViiV Healthcare (GSK) Director, National Medical Value & Outcomes Liaisons (MVOLs)

• Lead, coach, mentor and develop the National MVOL team to achieve high levels of scientific engagement, medical account leadership, performance and professional growth
• Recruit, develop and retain key talent, building a diverse, inclusive and high-performing organization with a strong succession and capability plan.
• Provide clear direction, prioritization and performance expectations, translating Medical Affairs strategy into measurable team objectives and account-level impact.
• Develop team members through coaching, candid feedback, development planning and stretch opportunities that strengthen capability and readiness for future roles.
• Model strong people leadership, sound judgment, accountability and resilience in a fast-paced, evolving healthcare environment.
• Build an operating model that promotes consistent execution, continuous improvement, knowledge sharing and best-practice adoption across national and regional medical account teams.

• Own the direction, integration and execution of the National MVOL strategy, medical account plans, tactics and resource allocation across prioritized national and strategic accounts.
• Ensure account plans are grounded in customer evidence needs, access and reimbursement dynamics, portfolio priorities, pipeline readiness and the evolving U.S. healthcare ecosystem.
• Provide oversight of high-impact scientific and value engagements with medical influencers and decision makers, including C-suite and D-suite stakeholders.
• Ensure the team appropriately supports formulary and population-health decision making through transparent, balanced and timely communication of clinical, economic and humanistic evidence.
• Guide engagement on near-term pipeline assets to understand customer priorities, evidence gaps and planning needs while informing future access and value strategies.
• Use scientific, customer and performance data to identify opportunities, remove barriers and strengthen execution across the national account landscape.

• Partner with Market Access and customer-facing account leaders to establish clear roles, coordinated account strategy and appropriate medical/commercial ways of working that preserve Medical independence and create a seamless customer experience.
• Align with U.S. Medical, R&D, Health Outcomes, Epidemiology, Implementation Science and other matrix partners to bring fit-for-purpose expertise and solutions to complex customer needs.
• Work with field medical leaders to ensure continuity of account relationships, coordinated stakeholder engagement and clear ownership across national, regional and local account levels.
• Influence Medical Affairs and cross-functional decisions by bringing forward actionable medical voice-of-the-customer insights, marketplace trends and evidence needs.
• Lead or contribute to functional and cross-functional initiatives that strengthen field medical capabilities, operating effectiveness and business impact.

• Maintain and ensure team expertise in HIV, ViiV medicines and pipeline assets, health outcomes and economic evidence, treatment and prevention strategies, and relevant competitive dynamics.
• Develop and maintain a deep understanding of the U.S. healthcare ecosystem, including payer and health-system dynamics, reimbursement, benefit design, population health, quality measures, healthcare informatics and evolving evidence expectations.
• Ensure robust engagement with external experts and population-based decision makers to gather insights, assess collaborative opportunities and advance high-quality scientific exchange.
• Oversee appropriate identification and facilitation of evidence-generation and real-world evidence opportunities in partnership with internal research teams.
• Act with urgency, uphold commitments and ensure customer needs are addressed through the appropriate medical and scientific resources.

• Establish meaningful performance indicators that evaluate the quality, impact and strategic value of medical account engagement, not activity alone.
• Analyze team, account and marketplace data to generate actionable insights and adjust priorities, deployment and capability plans.
• Ensure National MVOLs are trained and field-ready on scientific content, value evidence, account planning, executive engagement and core industry compliance standards.
• Champion disciplined account planning, insight documentation, follow-through and knowledge sharing while simplifying processes that do not advance customer, patient or business outcomes.
• Partner across Medical Affairs to develop resources and scalable approaches that improve execution and reduce unnecessary duplication.

• Model and foster a high-integrity, speak-up culture that encourages open dialogue, diversity of thought, psychological safety and an inclusive working environment ambitious for patients.
• Ensure all field medical activities comply with applicable laws, regulatory guidelines, company policies and Medical Affairs standards, including documentation and appropriate separation of medical and commercial activities.
• Maintain the highest standards of scientific rigor, ethical conduct and quality in internal and external engagements.
• Provide appropriate leadership and escalation for risk management, customer concerns and operational issues affecting the National MVOL team.

Why You?

Basic Qualification

We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

• Pharm D or PhD or M.P.H. or M.S. or advanced medical degree & 5+ years' experience working with US Payer or Institutional customers in a field-based medical role OR 5+ years of experience in a managed care or pharmaceutical setting
• Matrix leadership experience working with stakeholders across Medical, Market Access and customer-facing teams.
• Experience developing and executing strategic business or medical account plans with measurable objectives.
• Experience with regulatory, legal and compliance requirements for field medical engagement.
• Ability to travel, including overnight travel, up to 40% of the time
• Valid driver's license.

Preferred Qualification

If you have the following characteristics, it would be a plus:

• First Line Leadership experience
• HIV therapeutic-area expertise and knowledge of treatment, prevention, access and reimbursement dynamics.
• Direct leadership experience in field medical, medical value and outcomes, health outcomes, account medical or payer medical functions.
• Strong command of scientific, clinical, health outcomes and economic evidence, with the ability to translate complex information for sophisticated decision makers.
• Demonstrated strategic thinking, business acumen and executive presence, with a record of influencing decisions and building trusted relationships.
• Proven ability to lead through ambiguity, manage competing priorities, make risk-informed decisions and drive execution in a complex, highly matrixed environment.
• Excellent communication, negotiation, conflict-resolution and stakeholder-management skills.
• Experience shaping field capabilities, performance frameworks, change initiatives or operating models that improve team effectiveness and measurable impact.
• Ability to build high-performing teams that excel through customer focus, scientific credibility, collaboration, accountability and continuous learning.
• Ability to perform in a fast-paced environment, manage multiple priorities simultaneously, work independently and effectively across functional teams
• Proven ability to engage and develop/maintain strong relationships with customers and internal matrix partners as well as lead/inform key decision makers.
• Relevant area of specialization: Health Outcomes, Pharmacoeconomics, Epidemiology, Pharmacy, Public Health, Health Administration, Managed Care, etc.

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Skills

Digital Fluency, Enterprise Thinking, External Stakeholder Management, High Impact Communication, Patient Impact

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program ViiV offers US employees. All ViiV employees receive the same benefits options and plans as GSK employee.