Trial Loan Specialist

• Review borrower documentation, loan information, and system data for accuracy and completeness.
• Evaluate borrowers for available loss-mitigation programs and foreclosure alternatives.
• Following different regulatory, and internal process requirements.
• Perform income calculations and other detailed financial reviews when required.
• Enter information accurately into mortgage servicing and loss-mitigation systems.
• Use established eligibility "waterfalls" to determine appropriate borrower assistance options.
• Research and resolve missing, inconsistent, or unclear information before completing a decision.
• Meet established production, quality, and service-level expectations.
• Respond professionally to quality reviews, coaching, and process feedback.
• Adapt to changes in investor guidelines, technology, workflows, and departmental procedures.
• Communicate clearly with leaders, quality partners, and other internal teams.
• Take ownership of assigned work and escalate questions or concerns appropriately.
• Maintain confidentiality when handling borrower and loan information.

:

• High school diploma or equivalent
• One to two years of collections/loss mitigation or related experience

Preferred Skills/Experience

• Experience in mortgage servicing, banking, underwriting, collections, financial services, document review, or data processing is helpful but not required
• Strong attention to detail and commitment to accuracy
• Analytical and critical-thinking skills
• Ability to review detailed documentation and identify inconsistencies
• Strong organization and time-management skills
• Clear written and verbal communication
• Ability to learn new systems, processes, and guidelines
• Adaptability in a changing and highly regulated environment
• Openness to coaching and constructive feedback
• Demonstrated accountability and ownership
• Ability to work independently while collaborating with a team

Location expectations: This role requires working from a U.S Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.