Travel Ops Sourcing Associate
About the role
Travel Ops Sourcing Associate Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering - for each other, for our customers, and ultimately for the people who rely on the services we support. Discover what your 25,000 future colleagues already know:
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Overview
Travel Operations & Issue Resolution
- Act as the first point of contact for travel-related inquiries and issues, including: Booking errors, Ticketing issues, Policy-related questions, Travel tool navigation support (Concur & Cytric)
- Support troubleshooting within Concur Travel (including New Concur Travel) and escalate technical issues when needed
- Coordinate with BCD Travel to resolve service delivery issues
- Monitor and track recurring issues and identify trends
- Maintain issue logs and resolution trackers
- Respond to employee inquiries regarding: Travel policy, Booking process, Travel tools and resources
- Support traveler communications related to policy updates, process changes, and travel program initiatives
Reporting & Data Support
- Extract and prepare standard reports from BCD DecisionSource and Concur
- Maintain operational trackers and reporting dashboards
- Perform basic data validation to support reporting accuracy
- Assist with travel compliance
Program Support
- Assist in managing the preferred hotel program
- Help monitor hotel compliance and preferred supplier adoption
- Track rate loading issues and hotel availability gaps
- Support audits of negotiated rates versus booked rates
- Maintain supplier issue logs and follow up on resolutions when required
System Administration Support
- Assist with traveler profile maintenance in Concur
- Support user access requests and basic system administration activities
- Assist in testing and validation of system updates, enhancements, and configuration changes
- Maintain user guides, FAQs, and process documentation
Continuous Improvement
- Identify recurring operational issues and process inefficiencies
- Support implementation of new travel processes and tool enhancements
- Assist with user training and change management activities
- Recommend opportunities to improve traveler experience and operational efficiency
Get to know Syneos Health
Additional Information
Not included in the source posting: about the role, qualifications, benefits.
Skills
Who can apply
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