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Training & Quality Specialist (Catalan- speaking) - On-site - Travel Industry EJ01

Concentrix
ESP Barcelona - C/ de la Selva de Mar, 129Posted Discovered via the company's careers siteMatch locked
On-siteFull time2+ years exp

About the role

Job Title: Training & Quality Specialist (Catalan- speaking) - On-site - Travel Industry EJ01 Job Description

Ready for your next career move?

At Concentrix, we're looking for a

Trainer & Quality Specialist

to support a customer service team within the travel industry. If you have an eye for detail, enjoy helping others improve, and like using data to find better ways of working, we'd love to hear from you! Your responsibilities •

Monitor and improve quality

by conducting evaluations and calibrations, providing structured feedback, and ensuring consistency across human and AI-assisted quality assessments. •

Train and coach team members

through onboarding sessions, refresher training, and targeted coaching to address skill gaps and improve performance. •

Analyze performance and customer feedback

by reviewing quality results, KPIs, and customer complaints to identify trends and root causes. •

Prepare reports and insights

using Excel, DOMO, and Power BI to support decision-making and collaborate with management on improvement plans. •

Drive continuous improvement

by identifying opportunities to optimize processes, maintain quality standards, and support operational excellence. •

Support AI and automation initiatives

by contributing to AI/BOT training, knowledge management, and the improvement of evaluation criteria and AI-driven solutions. What we're looking for

• At least 2 years of experience

in Quality, Training, Coaching, or a similar role.

  • Fluent in

English and either Catalan, Galician or Basque

, both written and spoken.

  • Strong analytical skills and the ability to interpret data and translate insights into action.
  • Intermediate-level Excel skills and experience with reporting tools such as Power BI or DOMO.
  • Excellent communication, coaching, and stakeholder management skills.
  • Familiarity with quality assurance processes, CRM tools, data analysis, or AI/BOT environments is a plus.
  • Strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

What’s in it for you

  • 39 hours/week permanent contract: rotative Monday to Friday from 09:00 to 18:00
  • Salary 24.171,4 euros gross/year + up to 2000 euros gross/year in bonus
  • Central location in Barcelona
  • Bring-a-friend (referral) bonus opportunities
  • Career development programs and specialized courses

Ready to take the next step?

Join Concentrix and help shape better customer experiences through quality, training, and continuous improvement in the fashion industry.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1774635

Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: Catalan (Required), English, Spanish Time Type: Full time

Not included in the source posting: benefits.

Skills

artificial-intelligenceexcelpower-bi

Who can apply

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