Track Manager (Support & Operations)

24*7 Automation Engineer / Automation Specialist - vRO & MS SCORCH Experience 5-8 years (can be adjusted based on need) Role Summary We are looking for an Automation Engineer with strong hands-on experience in VMware vRealize Orchestrator (vRO) and Microsoft SCORCH , along with solid PowerShell and Shell scripting expertise. The candidate should have practical experience in infrastructure automation , including VM lifecycle management, patching, and tool administration, and should be capable of independently designing and delivering automation workflows.

Key Responsibilities Design, develop, and maintain automation workflows using vRealize Orchestrator (vRO) and Microsoft SCORCH Automate infrastructure lifecycle activities, including: VM provisioning and decommissioning OS and application patching Start/stop, scale-up/down, and housekeeping activities Create and enhance custom workflows, actions, and runbooks for infrastructure automation Develop and maintain PowerShell and Shell scripts for Windows and Linux-based automation Integrate orchestration tools with VMware, ITSM tools, monitoring tools, and third-party systems using APIs Perform installation, configuration, and upgrades of automation/orchestration tools Identify and remediate tool-related vulnerabilities and ensure security compliance Troubleshoot automation failures and provide L2/L3 support for orchestration platforms Optimize existing workflows for performance, reusability, and scalability Maintain proper documentation for workflows, integrations, and automation processes Collaborate with infrastructure, operations, and platform teams to identify new automation opportunities

Required Skills & Qualifications Strong hands-on experience with: VMware vRealize Orchestrator (vRO) Microsoft SCORCH Excellent scripting skills: PowerShell Shell scripting (Bash) Proven experience in infrastructure automation (compute, OS, VM lifecycle) Experience in building multiple end-to-end automation workflows Good understanding of: VMware / Virtualization concepts Windows and Linux environments Experience with tool upgrades, patching, and vulnerability remediation Working knowledge of REST APIs and system integrations Ability to work independently with minimal supervision

Good to Have (Preferred) Exposure to ITSM tools (ServiceNow, BMC Helix, etc.) Knowledge of cloud platforms (Azure/AWS) and hybrid automation Experience with other automation tools (Ansible, BMC AO, Terraform) Understanding of CI/CD or DevOps automation concepts Soft Skills Strong analytical and troubleshooting skills Good communication and documentation abilities Proactive mindset towards automation and process improvement