Track Lead (Support & Operations)

• Design and implement SailPoint ISC (IdentityNow) solutions across enterprise environments

• Configure and manage identity lifecycle (JML) processes

• Perform application onboarding and connector configurations (Web Services, SCIM, JDBC, AD/Azure AD)

• Develop and manage access provisioning, aggregation, and certifications

• Configure and maintain workflows, policies, and role-based access controls (RBAC)

• Troubleshoot and resolve identity and access-related issues

• Work closely with application teams, security teams, and stakeholders for integration and onboarding

• Support audit, compliance, and governance activities

• Perform data analysis and reporting for access reviews and certifications

• Participate in migration or upgrade projects (IIQ to ISC, if applicable)

Requirements:

• 5-7+ years of professional work experience as part of an enterprise software company, systems integrator, or consulting firm; 3+ years of software implementation experience

• Experience in software development, implementation, and configuration

• Excellent communications skills and extensive experience working directly with clients and partners

• Understanding of IAM protocols- SAML, OAuth, LDAP

• Willing to work in shifts

Preferred:

• Strong hands-on ISC implementation & integrations

• Experience with SCIM, Web Services, JDBC, AD/Azure AD connectors

• Knowledge of provisioning, aggregation, workflows, certifications

• Scripting (Java, BeanShell, PowerShell, APIs)

• IAM fundamentals (RBAC, SAML, OAuth)

Soft Skills:

• Strong analytical and problem-solving skills

• Effective communication with global stakeholders

• Ability to work in fast-paced IAM environments

• Proactive approach toward automation and improvements

Education:

• Computer Science degree, Engineering degree, or equivalent experience

• J2EE certification and/or CISSP certification is a plus

• SailPoint Certified Engineer or Solution Architect is a plus