Territory Account Executive

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Territory Account Executive - Commercial/Mid-Market

Position Overview

Genesys is seeking a results-driven Territory Account Executive to join our Commercial/Mid-Market sales organization. This role is primarily focused on new business development - identifying, pursuing, and closing new logo opportunities within an assigned territory - while also managing a portfolio of existing accounts to support renewal and expansion revenue. The ideal candidate is a disciplined sales professional with a demonstrated ability to build pipeline, manage complex sales cycles, and consistently meet or exceed quota in a competitive, fast-paced market.

Key Responsibilities

• Identify, qualify, and develop new logo opportunities through strategic outbound prospecting and territory planning
• Execute the full sales cycle for new business, from initial outreach through contract close
• Manage and grow an existing book of business, including contract renewals, upsell, and cross-sell opportunities
• Develop and maintain accurate sales forecasts and pipeline reporting
• Build and execute territory and account plans aligned with company revenue targets
• Maintain a current, accurate database of customer and prospect contacts
• Collaborate with Channel Partners to identify and execute joint go-to-market opportunities
• Partner with internal technical and solutions teams to develop and deliver client presentations
• Work independently on assignments with direct impact on team performance, applying sound judgment and established sales methodologies
• Contribute to peer collaboration and provide guidance to entry-level team members as needed

Qualifications

• 3-4 years of experience in a Sales Development or Account Executive role, with demonstrated success in new business acquisition
• Fluency in both French and English is required
• Proven track record of pipeline generation and quota attainment
• Experience managing opportunities with average deal sizes of $50K-$150K ACV
• Demonstrated ability to maintain pipeline coverage of 3-4x annual quota
• Experience developing and executing outbound prospecting strategies
• Strong sales forecasting accuracy and funnel management skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving capabilities
• Bachelor's degree (BS/BA) or equivalent relevant work experience

Why Genesys

Genesys is a recognized Magic Quadrant leader with a strong focus on AI-driven innovation. In this role, you will:

• Own a defined territory with autonomy to build and execute your own sales strategy
• Partner with industry-leading technical experts to develop compelling client solutions
• Engage directly with customer executives, stakeholders, and key influencers
• Work alongside Channel Partners on joint business development initiatives
• Access ongoing professional development and career growth opportunities

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.