Temp Senior Officer (Social & Elderly Wellness) - Community Program Focus
Hong Kong Housing Society
North, New TerritoriesPosted Discovered via the company's careers siteMatch locked
Temporary3+ years expHealth Care
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About the role
Join our team to support the development and operation of customer-centric community and wellness services. The role focuses on service operations, customer engagement, onboarding support and day-to-day coordination to deliver a positive customer experience.
The Job
- Support the implementation and launch of new services, programmes and community initiatives
- Coordinate frontline operations, service logistics and readiness activities, including customer onboarding and service support arrangements
- Assist customers and members with registration, enrolment, mobile application onboarding and service enquiries
- Coordinate customer communications, feedback collection and follow-up actions to enhance customer satisfaction and service quality
- Maintain operational records, service trackers, issue logs and related documentation
- Liaise with service providers, vendors, community partners and internal stakeholders to support service delivery and operational activities
- Support customer engagement, membership development and promotional initiatives across online and offline channels
- Assist in CRM-related activities, customer data maintenance and communication campaigns
- Monitor service utilisation, participation and customer feedback; prepare reports, statistics and presentation materials
- Support procurement exercises, quotation processes, administrative documentation and project coordination
- Coordinate outreach and engagement activities to drive customer participation and service adoption
- Support service enhancement initiatives and other duties as assigned
The Person
- Diploma or Degree holder in Marketing, Communications, Business Administration, Event Management, Social Science, Property Management, Hospitality Management, Information Technology or related disciplines
- Minimum 3 years' relevant experience in customer service, service operations, community programmes, membership services, CRM, digital engagement, resident services or event coordination
- Experience in customer onboarding, frontline operations, service centre operations, customer support or community engagement is an advantage
- Experience in coordinating vendors, service providers and multiple stakeholders is preferred
- Customer-oriented mindset with strong interpersonal and communication skills
- Strong organisational and coordination abilities with attention to detail
- Ability to manage multiple tasks independently and work under tight timelines
- Basic knowledge of CRM systems, mobile applications and digital engagement tools is an advantage
- Proficient in written and spoken English and Chinese, Putonghua is an advantage
- Good PC knowledge including Word, Excel and PowerPoint
Not included in the source posting: about the role, qualifications, benefits.
Skills
excel
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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