Technology Manager - AI Platforms

• Define and execute the enterprise AI platform strategy and roadmap.
• Build and lead a high-performing AI platform engineering and operations team.
• Establish platform standards, architecture patterns, and operational best practices.
• Evaluate emerging AI platform capabilities and determine how they fit within the enterprise technology ecosystem.

• Lead the engineering, operation, support, and continuous improvement of enterprise AI platforms and foundational services.
• Deliver secure, scalable, governed platform capabilities across cloud and on-premises environments.
• Oversee foundational capabilities including model access, agent frameworks, orchestration, RAG services, AI gateways, and observability.
• Establish service-level objectives, operational metrics, monitoring, and continuous-improvement practices.
• Drive reliability, performance, scalability, and cost optimization across the platform portfolio.

• Establish lifecycle practices for models, large language models, and AI agents, including evaluation, deployment, monitoring, and ongoing management.
• Standardize platform services and operational patterns that help teams move AI solutions from development into production consistently.
• Ensure appropriate observability and operational controls are incorporated throughout the AI lifecycle.

• Provide reusable platform services that allow business and technology teams to build and deploy AI solutions rapidly while operating within enterprise standards.
• Partner closely with Enterprise and AI Architecture, Security, Data, Infrastructure, and Governance teams to support secure and compliant AI adoption.
• Translate enterprise requirements into practical platform controls, standards, and services.

• Manage strategic platform and vendor relationships, technology roadmaps, licensing, and technical evaluations.
• Assess new AI technologies and platform capabilities for enterprise fit and value.
• Manage platform costs and capacity with a focus on maximizing business value.

What we're looking for:

• Bachelor's degree in computer science, engineering, business, or related technical field is required.
• An equivalent combination of education and related experience may be considered.

• In addition to any experience required above, 8 or more years of technology experience; 4-6 years of direct supervision experience preferred.

Preferred & Essential Skills

• Experience leading enterprise AI, ML, cloud, or platform engineering teams.
• Strong understanding of modern AI platform architecture and production AI operations.
• Experience with AWS Bedrock and AgentCore, Azure AI Foundry, and Microsoft Copilot.
• Experience establishing ModelOps, LLMOps, and AgentOps practices.
• Knowledge of AI gateway technologies and patterns, including platforms such as TrueFoundry, Portkey, and LiteLLM.
• Experience with model access, agent frameworks, orchestration, RAG architectures, observability, and AI lifecycle management.
• Strong understanding of cloud architecture, platform reliability, security, identity and access management, monitoring, and operational support.
• Experience defining platform metrics, service-level objectives, capacity strategies, and cost optimization practices.
• Experience evaluating technology vendors, managing platform roadmaps, and influencing vendor direction.
• Demonstrated ability to work across Architecture, Security, Data, Infrastructure, Governance, and delivery organizations.
• Strong people leadership, communication, and stakeholder-management skills, with the ability to balance strategic direction with practical execution.

American Electric Power (On-Site) #LI-Onsite #AEPCareers

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!