Technology Implementation Manager

, based in South Sathorn Road, Bangkok (hybrid working, working from home 3 days per week) #LI-Hybrid

ABOUT THE ROLE

Implementation Consulting

• Advise international customers on implementation of Medi-Span APIs, web services, databases, drug data, clinical screening content, and related product capabilities.
• Help customers understand product inputs, outputs, configuration options, data structures, expected behavior, and best-practice use within their applications and workflows.
• Consult with customer developers, architects, analysts, and clinical advisors on technical architecture, user interface considerations, workflow fit, and practical implementation approaches.
• Translate customer goals, constraints, and healthcare workflow needs into clear technical guidance while recognizing that customers own final design, validation, and deployment decisions.

Technical Support and Troubleshooting

• Troubleshoot complex implementation issues in customer-controlled environments that Wolters Kluwer does not directly manage.
• Design and validate advanced integration, migration, cutover, and rollback strategies for complex or non-standard customer environments.
• Review customer-provided code snippets, API calls, configuration examples, logs, data outputs, integration behavior, and technical documentation.
• Read and debug code across multiple programming languages and help customers identify practical next steps.
• Use structured analysis and stepwise validation to determine whether issues relate to configuration, data interpretation, API usage, integration design, customer code, workflow assumptions, or environmental constraints.
• Escalate product, data, documentation, or supportability issues internally when customer issues reveal broader patterns or recurring gaps.

Training, Documentation, and Enablement

• Provide targeted onboarding and technical training to customer developers, technical teams, clinical advisors, and implementation stakeholders.
• Adapt explanations for audiences with different levels of technical, clinical, and product knowledge.
• Create, update, or contribute to implementation documentation, technical examples, FAQs, troubleshooting notes, training materials, and customer enablement resources.
• Identify documentation gaps based on recurring customer questions, implementation pain points, and support themes.

Product Feedback and Cross-Functional Input

• Surface recurring implementation themes, customer pain points, adoption barriers, and product-readiness issues to Product, Engineering, Clinical Content, Documentation, and Support teams.
• Represent the international customer implementation perspective in cross-functional discussions when technical, workflow, or customer adoption insights are needed.
• Recommend improvements to implementation practices, documentation, tools, product behavior, or support resources based on real-world customer experience.
• Lead or facilitate post-implementation and post-incident reviews for complex initiatives and recommend systemic improvements.
• Support regulatory, quality, and audit activities by advising on implementation readiness, documentation completeness, and process adherence.
• Contribute to strategic initiatives, pilot programs, or proof-of-concept efforts aimed at improving Systems Implementation capabilities.
• Collaborate with management on special projects or emerging priorities requiring senior technical leadership.
• Perform other duties as assigned.

• 3+ years of experience in a client-facing technical consulting, implementation, solutions engineering, professional services, or equivalent role.
• Systems Integration: Experience with APIs, databases, web services, or software integrations.
• Problem Solving: Strong troubleshooting and root cause analysis capabilities.
• Stakeholder Management: Comfortable engaging technical, business, and end-user stakeholders.
• Technical Communication: Able to explain complex concepts clearly and effectively.
• Training & Enablement: Experience delivering customer training and onboarding.
• Documentation Excellence: Able to produce clear technical guidance and documentation.
• Project Management: Skilled at managing multiple priorities and customer engagements.

ABOUT US

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180countries, maintains operations in over 40 countries, and employs approximately21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at www.wolterskluwer.com. We believe that great people deserve great support. You'll enjoy:

• Competitive compensation package
• Medical coverage for you and your family
• Flexible working hours and Work-from-Anywhere options to support better work-life balance
• Learning & development opportunities to grow your career
• Paid annual leave and volunteer time off
• A comprehensive wellness program
• A stable, global organization with strong market recognition and continuous innovation