Technology Associate Consultant - ServiceNow

• Assist in performing technical tasks including configuration, testing, deployment and support of ServiceNow platform capabilities
• Collaborate with senior team members to contribute to the design, development and delivery of ServiceNow solutions
• Support ITSM workflows including incident, problem and change management activities
• Assist with integration activities and workflow development under guidance from senior engineers
• Support platform operations including basic incident resolution and service requests
• Contribute to documentation of platform configurations, processes and operational procedures
• Apply a continuous learning mindset to build technical knowledge in ServiceNow and ITSM practices
• Identify issues and escalate risks to senior team members to support delivery outcomes
• Contribute to continuous improvement initiatives and process optimisation activities
• Support transition activities including knowledge capture and internal capability uplift

• Analytical Thinking
• Communication Continuous
• Improvement Process
• Customer Engagement
• Group Problem Solving
• Listening
• Requirements Definition
• Stakeholder Management
• Written and verbal communication
• ServiceNow platform fundamentals or adjacent technologies, such as BMC Remedy and Service Manager
• ITSM process awareness
• Basic scripting or automation awareness

• AGSVA NV2 Security Clearance or an ability to gain NV2
• Relevant tertiary qualification or equivalent experience
• ServiceNow training or certifications desirable
• Experience working in IT technical support
• IT Service Management exposure
• Experience in Agile practices

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As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged using the contact details below.

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