Technical Support Specialist (18-Month Maternity Leave Coverage)

• Provide technical support to customers, field service representatives, and internal stakeholders through phone and email.
• Diagnose and resolve mechanical and electrical issues on medical equipment using technical service manuals, bulletins, blueprints, and schematic diagrams.
• Analyze equipment issues and determine corrective actions to support service operations and complaint investigations.
• Create, document, update, and manage customer interactions and service requests within Baxter's contact management systems.
• Process and manage service parts orders, including order creation, fulfillment tracking, delivery confirmation, and sales order inquiries.
• Coordinate engineering part returns and failure analysis requests through Baxter's order management systems.
• Follow through on issue resolution and maintain accurate service documentation.
• Travel occasionally within Canada and the U.S. for training and job-shadowing opportunities.

• High school diploma required.
• Minimum of 2 years of experience troubleshooting electrical and mechanical systems, preferably within medical devices or related equipment.
• Experience working in a technical support, help desk, service operations, or call center environment.
• Ability to read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience documenting customer interactions, managing work orders, and processing service parts orders within business systems.
• Ability to travel occasionally for training and field-shadowing activities.
• Bilingual proficiency in English and French preferred.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $57,664.00 - $86,496.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team.