Technical Support Advisor

• Pension plan (up to 7% employer match)
• Life assurance
• Employee assistance program
• Referral scheme

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In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.

You will:

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

What We're Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills:

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience

Preferred Skills:

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service

If you're ready to step into a role where you make a difference every day , apply now and become a valued part of our team!

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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