Technical Program Manager

• Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments

• Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare

• Drive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams

• Maintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling

• Proactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders

• Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders

• Translate business objectives into structured implementation plans with clear ownership, milestones, and success criteria

• Lead governance meetings, executive updates, steering committees, UAT reviews, and go-live readiness discussions

• Manage customer escalations and maintain delivery momentum across complex, high-visibility programs

• Partner closely with Engagement Management post-go-live to support long-term adoption and expansion opportunities

• Coordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness

• Partner closely with Product, Sales, Solution Engineering, Support, and Deployment Strategists to ensure smooth customer execution

• Support pre-sales activities including delivery scoping, resource estimation, SOW reviews, and implementation risk assessment

• Manage co-delivery execution with SIs, GSIs, BPOs, and external implementation partners

• Ensure technical and operational dependencies are aligned across all delivery workstreams

• Apply Agile, Waterfall, or Hybrid methodologies based on customer needs and implementation complexity

• Drive consistency across delivery governance, implementation standards, documentation, runbooks, and operational processes

• Ensure compliance, security, and data governance requirements are incorporated into delivery planning

• Mentor junior TPMs and help establish scalable delivery best practices across the broader organization

• Enterprise Agentic AI deployments launch successfully, on time, and with strong customer outcomes

• Customers, partners, and internal teams trust you to drive clarity, accountability, and execution across complex enterprise programs

• Risks, dependencies, escalations, and delivery challenges are proactively managed before impacting implementation success

• Delivery processes, governance frameworks, and TPM best practices scale effectively as Parloa continues to grow

• 3+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations

• Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams

• Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs

• Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies

• Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams

• Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments

• Strong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum

• Experience with conversational AI, LLMs, or enterprise AI deployments

• Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya

• Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning

• PMP, Scrum Master, Agile, or related certifications

• Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs

• Passion for AI tooling, operational excellence, and delivery process optimization

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more . If you receive an offer of employment from Parloa, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Parloa.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.