Connecting Odds
Infosys

Technical Process Specialist

Infosys
Jyväskylä, FinlandPosted Discovered via the company's careers siteMatch locked
3+ years expComputer and IT

Job Description

Role:

- Finland

About us: Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow! One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious. Are you a hands-on IT professional with strong troubleshooting skills and a passion for helping users succeed? We're looking for an experienced

IT Support Specialist

to join our team and deliver exceptional technical support across our organization.

What You'll Do

As part of our IT Support team, your responsibilities will include: • Installing, configuring, and maintaining desktops, laptops, printers, scanners, and peripherals

  • Diagnosing and resolving issues across

Windows

,

macOS

,

Microsoft 365

, and business-critical applications

  • Troubleshooting

LAN, WLAN, and VPN

connectivity issues

  • Performing preventive maintenance on IT equipment
  • Managing deployment and decommissioning of IT hardware
  • Providing timely, clear, user-friendly technical support
  • Documenting support activities and asset movements in the ticketing system
  • Escalating complex issues to specialized teams (network, systems, server)
  • Following IT policies, security standards, and compliance guidelines
  • Occasionally traveling (3-4 times per month within 20-30 km) to provide onsite support
  • Offering secondary VIP support in line with SOPs and training

We'd love to hear from you if you have: • 3-4 years of experience

in IT support or a similar role

  • Strong knowledge of

Windows

and

macOS

  • Hands-on experience handling hardware and software troubleshooting
  • Understanding of

TCP/IP, DNS, DHCP, WLAN

  • Familiarity with

Microsoft 365

apps (Outlook, Word, Excel, PowerPoint, Teams)

  • Excellent diagnostic and problem-solving abilities
  • Strong communication skills - able to explain technical concepts clearly
  • Ability to work independently and prioritize tasks effectively
  • Physical ability to lift and move IT equipment (PCs, monitors, etc.)
  • Fluency in

Finnish

plus

English

  • Mandatory

Why Join Us?

  • Opportunity to work with modern technologies
  • Collaborative and supportive team culture

Growth opportunities within a dynamic IT environment

Not included in the source posting: about the role, what you'll do.

Skills

excel

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

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