Technical Account Manager

• Drive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment.
• Serve as a strategic risk advisor - proactively identifying and mitigating renewal, adoption, and security posture risks before they impact the customer.
• Act as an executive consultant - building trusted relationships at CISO/VP level, delivering strategic insights and forward-looking recommendations.
• Architect adoption and value realization plans that ensure customers maximize the full breadth of their Proofpoint deployment.
• Coach customers on cyber resiliency strategy - aligning Proofpoint capabilities to their broader security framework and organizational risk tolerance.
• Lead executive business reviews and strategic planning sessions, articulating security value in business terms.

• Maintain technical expertise across the Proofpoint platform - staying current on product capabilities, integrations, and roadmap.
• Understand the customer's unique security goals, business requirements, network configuration, and Proofpoint deployment; proactively make recommendations to improve security posture and system performance.
• Act as a technical advocate to manage and monitor interactions with the Proofpoint technical support team, proactively escalating issues and feature requests.
• Conduct proactive health checks and provide system performance recommendations aligned to the customer's deployment.
• Provide insight on industry trends, the security landscape, best practices, and product roadmaps affecting the customer's business.
• Assist customers with setting goals and success criteria for their Proofpoint deployment, and provide reports to track key metrics and progress.
• Conduct weekly status calls, monthly management calls, and periodic executive-level business reviews.

• Proven ability to drive measurable business outcomes for enterprise customers - translating technical capabilities into tangible security and business value.
• Executive presence and demonstrated experience engaging at C-suite and VP level, including CISOs, CIOs, and business unit leaders.
• Strategic risk assessment and advisory experience - ability to identify adoption gaps, renewal risks, and security posture vulnerabilities proactively.
• Strong commercial acumen - solid understanding of ARR, renewals, customer lifetime value, and the commercial dimensions of customer success.
• Experience building and executing customer success and adoption strategies at scale.
• Ability to translate technical capabilities into business value narratives tailored to executive audiences.

• Extensive industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineer role with exposure to multiple technology areas.
• Maintain technical expertise across the Proofpoint platform and the broader cybersecurity landscape.
• Knowledge of data communication concepts and technologies - specifically email, networking, and cloud services.
• Knowledge of Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• A history of successfully leading and directing technical staff through crisis situations.
• Knowledge of project management principles and strong time management skills.
• Ability to effectively work in a team environment as well as independently.

• Background in cybersecurity consulting or advisory roles.
• Experience with customer success methodologies and frameworks (e.g., Gainsight, CSQL, QBR models).
• Track record of influencing customer retention, expansion, and NPS improvement.
• Adaptable and willing to learn new technologies as the threat landscape evolves.
• Fluent French speaker mandatory

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .