Tech Writer

Job Title: Tech Writer

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a Knowledge Analyst/Technical Writer to join our technical operations team on a contract supporting Department of Homeland Security. The Knowledge Analyst/Technical Writer is responsible for providing Knowledge Management and technical writing support to share information and produce high quality documentation that contributes to the overall success of the organization. The Knowledge Analyst/Technical Writer you will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities. The Knowledge Analyst/Technical Writer will format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository. You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines. You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.

Responsibilities:

• Establish relationships with functional department Subject Matter Experts to promote awareness of Knowledge Management initiatives
• Assist Engineering, End User Support (EUS) and Service Desk functional areas with knowledge sharing, including troubleshooting documentation, and SOPs
• Work with stakeholders to translate technical content into documentation
• Collect, organize, and maintain content for Knowledge Repositories
• Disseminate knowledge resources
• Develop and maintain program specific documentation templates
• Participate in the establishment of guidelines and standards for text and graphics
• Organize, write, edit, and produce documentation for backend consumption. Documentation includes Process Workflows, Knowledge Articles (How-Tos, Troubleshooting), Standard Operating Procedures, Job Aids. User Guides, and User Manuals
• Perform periodic reviews to evaluate existing documentation and develop innovative approaches for improvements
• Obtain understanding of products/services to translate complex information into simple, polished, and engaging content for user consumption
• Coordinate and implement quality-control activities required to ensure the accuracy and adequacy of documentation, including peer and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verification
• Ensure documentation complies with all applicable specifications, standards, and other project constraints
• Define, document, and monitor baseline Knowledge Management performance metrics and key performance indicators
• Support creation and editing of graphic content for program documentation

Qualifications:

Required: CACI is seeking a Knowledge Analyst/Technical Writer to join our technical operations team on a contract supporting Department of Homeland Security. The Knowledge Analyst/Technical Writer is responsible for providing Knowledge Management and technical writing support to share information and produce high quality documentation that contributes to the overall success of the organization. The Knowledge Analyst/Technical Writer you will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities. The Knowledge Analyst/Technical Writer will format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository. You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines. You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.

What You'll Get to Do:

• Establish relationships with functional department Subject Matter Experts to promote awareness of Knowledge Management initiatives
• Assist Engineering, End User Support (EUS) and Service Desk functional areas with knowledge sharing, including troubleshooting documentation, and SOPs
• Work with stakeholders to translate technical content into documentation
• Collect, organize, and maintain content for Knowledge Repositories
• Disseminate knowledge resources
• Develop and maintain program specific documentation templates
• Participate in the establishment of guidelines and standards for text and graphics
• Organize, write, edit, and produce documentation for backend consumption. Documentation includes Process Workflows, Knowledge Articles (How-Tos, Troubleshooting), Standard Operating Procedures, Job Aids. User Guides, and User Manuals
• Perform periodic reviews to evaluate existing documentation and develop innovative approaches for improvements
• Obtain understanding of products/services to translate complex information into simple, polished, and engaging content for user consumption
• Coordinate and implement quality-control activities required to ensure the accuracy and adequacy of documentation, including peer and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verification
• Ensure documentation complies with all applicable specifications, standards, and other project constraints
• Define, document, and monitor baseline Knowledge Management performance metrics and key performance indicators
• Support creation and editing of graphic content for program documentation

You'll Bring These Qualifications:

• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• B.A./B.S. or equivalent + 3 years of relevant experience
• Previous experience working with IT operations and engineering support teams
• Strong understanding of Knowledge Management and experience implementing Knowledge Management methodologies such as Knowledge Centered Service (KCS)
• Experience developing and supporting Knowledge Management initiatives
• Proficient in the following technologies:

o SharePoint o Adobe Acrobat Pro o Microsoft PowerPoint, Word, Excel, and Visio o Service Management Tool (i.e.. ServiceNow)

• Ability to interface with various disciplines, as well as work independently
• Excellent communication (oral and written) skills and able to interface effectively with Subject Matter Experts and managers at all levels
• Ability to prioritize tasks/projects to meet deadlines and capable of handling multiple requests simultaneously

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