Team Manager –Banking Operations - LBCM New York Operational Support

At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities.

A new opportunity has opened up in Commercial and Institutional Banking - Client Operations. This role is located in the UK and involves supporting and servicing the LBCM New York operational process activity. Join our Lending & Trade Operations Team as a Team Manager. We need someone passionate about delivering excellent client service. You'll support the Associate Director and ensure accurate work that follows all Bank processes, procedures, and regulations, prioritizing customer satisfaction. Provide insightful, high quality, advice, and guidance to team members, embedding and maintaining robust controls within the operation.

Whilst some previous experience in Lending or Trade services is desirable full training will be provided.

Key Accountabilities

• Support the planning, co-ordination, and control of resources across a team to ensure timely, accurate and compliant services are maintained.
• Develop, mentor, and appraise direct reports within team mentor and develop colleagues to improve technical knowledge and personal effectiveness capabilities.
• Handle key performance measures in line with Quality, Cost and Delivery.
• Support both the Operations Manager in ensuring that our operations are compliant with group and regulatory policies.
• Anticipate, identify, communicate, and mitigate operational risks in a timely manner, implementing risk mitigation plans and providing effective feedback
• Actively support a culture of effective colleague engagement, continuous improvement, and customer focus through embedding CI methodology.
• Support the wider management team of Trade Services in delivering One Best Way across Trade Services with particular focus on the end-to-end customer processes and the management of stakeholders across Trade Services.

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Like what you hear? Join us!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.