Systems Engineering Senior Associate

SaaS Applications Administration (Coupa, Concur)

• Own day-to-day administration, configuration, and optimisation of Coupa & Concur applications.
• Manage users, roles, profiles and security settings.
• Maintain data quality, integrity, and overall platform health.
• Manage vendor releases, upgrades, and new capabilities.

AI Automation & Workflow

• Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
• Identify opportunities to automate manual business processes and improve operational efficiency.
• Monitor existing automations and troubleshoot failures or performance issues.

Data Management & Integration

• Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
• Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
• Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.

Production Support & Troubleshooting

• Provide Level 2/3 support for Salesforce issues.
• Analyze and resolve complex configuration, automation, data, security, and integration issues.
• Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.

Release & Change Management

• Manage sandbox environments, testing, UAT, deployments, and production releases.
• Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
• Maintain appropriate documentation for configurations and business processes.

What You'll Actually Be Doing

• 6+ years of SAP Concur or Coupa experience with expertise in configuration & application maintenance.
• Understanding of Procure to Pay process areas (Purchasing, Accounts Payable, Expense Management etc).
• In-depth knowledge in SAP Concur Expense or Coupa Purchasing & Invoicing modules.
• Knowledge of Cognos Reporting tool.
• Knowledge of SAP Concur Travel, Request is a plus.
• Excellent written and verbal communication skills.
• Ability to multi-task and perform effectively in a fast-paced environment
• Able to think independently and consider cross-functional and downstream impact

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.