Summer 2027: IT Services Intern

• Support the day-to-day operations of IT service delivery, including help desk ticket management, troubleshooting, and resolution across hardware, software, and network issues

• Help identify recurring technical issues, inefficiencies, and service gaps to improve IT processes and end-user experience

• Partner with cross-functional teams to assist with device provisioning, software deployment, user account management, and onboarding/offboarding workflows

• Contribute to IT documentation, knowledge base articles, standard operating procedures, and internal service guides

• Track and manage IT assets, inventory records, and service requests to ensure accurate and up-to-date systems management

• Direct exposure to IT service management tools, platforms, and best practices used in EdTech

• Real-world IT challenges that directly support educators, students, and families

• Collaboration with IT, Engineering, Security, and Operations teams across the organization

• Contributions to meaningful infrastructure and service improvement initiatives in a mission-driven environment

• Mentorship from industry professionals at the forefront of IT services in education technology

• Exposure to IT Support, Systems Administration, Cloud Services, Cybersecurity, and IT Operations

• Hands-on training in a fast-paced, agile environment

• Opportunities to help shape the reliability, security, and efficiency of the technology infrastructure that powers K-12 learning at scale

Current enrollment in an undergraduate degree program, returning to school in Fall 2027

• Full-time availability to participate from June 7, 2027, through August 13, 2027

• Strong written and verbal communication skills

• Ability to synthesize information, identify themes, and communicate insights clearly

• Knowledge of and interest in the K-12 education technology field

• Working knowledge of IT service management (ITSM) platforms such as ServiceNow, Jira Service Management, or Zendesk

• Exposure to operating systems including Windows, macOS, and Linux environments; comfort with basic system configuration and administration

• Background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or prior experience

• Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations

• Excellent interpersonal and collaboration skills with the ability to work across technical and non-technical teams

• Comfort with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com . If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Amplify is an E-Verify participant.