Strategic Client Manager, Cigna Global Health Benefits - Remote

• Client, brokers/consultant, and customer facing responsibility for day to day, support of high profile, high touch clients.
• Provide consultative proactive information/recommendations with clients and brokers/consultants on an on-going basis.
• Manage renewals for existing block of business.
• Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
• Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.
• Handle and resolve collaboratively escalated issues related to eligibility, premium/invoicing, and/or service-related matters.
• Manage sales information as per Cigna Global practices in Salesforce system.

• Leadership
• Strategic Thinking
• Conflict Management
• Problem solving
• Relationship management
• Managing & Measuring Work
• Motivating others

• Bachelor's degree preferred or equivalent work experience.
• 8+ years of relevant client support/client management experience required.
• State required Life, Accident and Health Licensure required.
• Demonstrated & thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes. Global Benefits experience preferred.
• Requires extensive experience in account management, account service, sales, or other areas requiring significant client and customer interaction.
• Requires strong written and verbal communication skills.
• Excellent presentation and consultation skills.
• Strong Emotional Intelligence (EQ) abilities including key skills such as empathy, listening and adaptability
• Strong negotiation skills
• Ability to effectively manage multiple tasks and collaborative meetings.
• Ability to remain composed under pressure.
• Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.
• Client and customer focused with the ability to be a team player with the client management organization and matrix partners
• Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, sales tracking systems).
• Ability to travel in support of client and organizational meetings.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email