Strategic Account Manager

• Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts

• Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s).

• Works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention.

• Analyzes the key performance indicators (KPI's) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard.

• Grows current business through industrial engineering of clients' scopes of work, cross-selling and up-selling other services.

• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team

• Monitor and assist with client billing and collection issues

• Conduct Quarterly Business Review (QBR) process with each assigned customer

• Understanding of operations account management processes

• Sales software, CRM/ERP (Salesforce etc.) and related technology

• Ability to identify and close sales opportunities

• Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes

• Available for 50% travel domestically

• Experience in the janitorial industry, preferably working with retail accounts

• 3+ years of strategic, account management

• Proficiency with Excel

• Experience working with large, multimillion dollar, National accounts

• Bachelor's degree or equivalent business experience required

As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short term disability (Employer Paid)
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.