Starlink Enterprise Account Lead, Latin America

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on:

• Delivering impeccable customer service to customers in the LATAM region, including efficient acknowledgement and resolution of issues

• Building relationships to identify requirements and manage expectations

• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business

• Retaining and growing the value of LATAM accounts in both hardware and service revenue

• Acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks

• Identifying and leading implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience

• 2+ years of consulting or project management experience

• 1+ year experience in a customer-facing role

• Fluent in English and Spanish

• Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications

• Experience managing multiple projects and delivering under tight time and resource constraints

• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer

• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)

• Demonstrated ability to turn customer feedback into actionable, smart improvements

• Excellent written and verbal communication skills, including ability to craft and present professional presentations

• Excellent empathy, active listening, and resiliency skills

• Ability to read contract documents and discern requirements and deliverables

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

• Availability and willingness to travel as needed to customer sites/meetings

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

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