Starlink Enterprise Account Director, Aviation

• Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue

• Work with a team of Account Specialists and Leads to help support your account in managing day-to-day requests including orders, invoicing and supply management

• Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible

• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business

• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues

• Retaining and growing the value of accounts in both hardware and service revenue

• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks

• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience

• 8+ years of experience in a customer-facing role

• Demonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEM's or Dealers

• Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications

• Experience managing multiple projects and delivering under tight time and resource constraints

• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer

• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)

• Demonstrated ability to turn customer feedback into actionable, smart improvements

• Excellent written and verbal communication skills, including ability to craft and present professional presentations

• Excellent empathy, active listening, and resiliency skills

• Ability to read contract documents and discern requirements and deliverables

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

• Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings

• This is NOT a remote position and would require relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .