Staff UX Researcher

• You are an

, with deep qualitative expertise and strong quantitative research skills. You know how to combine methods and sources of evidence to answer complex questions.

• You have experience researching across

, and can adapt your approach to different users, contexts, and levels of expertise.

• You are comfortable starting with

, identifying what needs to be understood, and determining the right research approach rather than waiting for a predefined research brief.

• You have a track record of

, and can work effectively with Product, Design, Engineering, and senior leadership.

• You are strong at

, able to make sense of complex or contradictory evidence, connect insights across studies, and communicate what matters clearly to different audiences.

• You have experience

through coaching, frameworks, methodological guidance, or research practices.

• You have experience

and can create systems and practices that increase research quality and speed without introducing unnecessary process.

• You are comfortable

• Experience researching

where user mental models, expectations, and behaviors are still evolving.

• Experience with

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more . If you receive an offer of employment from Parloa, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Parloa.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.