Staff Product Manager, Customer Operations

• This team works closely with our broader Customer Support organization to ensure outstanding buyer and seller service. Immediate focus areas of the group include driving support accessibility, increased reliability, and overall customer delight.
• You'll work with a dedicated cross-functional squad that includes engineering, design, research, analytics, and product marketing and be a core liaison to other product and operations partners.

• Lead all aspects of the squad's product vision, strategy, development, and execution.
• Work closely and collaboratively with design and engineering, as well as business and product partners, to build products that are effective, scalable, and easy-to-use for buyers and sellers.
• Integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants.
• Prioritize product roadmap through continuous iteration, user research and analysis, and experimentation.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

• Proven experience leading complex user-facing product initiatives.
• Demonstrated track record of collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives.
• Passionate about solving ambiguous customer problems.
• Experience with using both qualitative and quantitative data to make product decisions and knowing when and how to balance data with intuition.
• Success sharing timelines, trade-offs, and risks with a broad and senior leadership group.
• AI agent and/or customer support experience is a strong plus.

• Geo-1: 195,000.00 - 263,000.00 USD Annual
• Geo-2: 175,000.00 - 237,000.00 USD Annual

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.