Staff Product Manager – Agency Monetization & Wallet
HighLevel
IndiaPosted Discovered via the company's careers siteMatch locked
RemoteFull Time8+ years exp
About the role
About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
We're proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts
Role Overview:As the Staff Product Manager for Agency Monetization & Wallet, you will own the strategy and execution of HighLevel 's Reselling, Rebilling, and Wallet experiences for agencies and subaccounts.
You will be responsible for how agencies recover platform costs, apply markups, resell HighLevel products, manage funds, and understand the movement of money across their accounts and customers.
This role sits at the intersection of monetization, billing, payments infrastructure, and agency operations. You will work closely with Engineering, Design, Finance, Revenue Operations, Tax, and product teams across HighLevel to build a reliable and scalable system that enables agencies to monetize HighLevel products while maintaining financial accuracy, transparency, and control.
Your work will shape how agencies and subaccounts transact across HighLevel - from wallet funding and usage deductions to rebilling, markups, taxes, credits, and profitability visibility.
Key Responsibilities
- Own the product strategy and roadmap for HighLevel 's
Reselling, Rebilling, and Wallet
platform.
- Identify customer problems and market opportunities to improve how agencies monetize HighLevel products and manage financial operations.
- Lead product initiatives from discovery through execution, balancing customer needs, technical complexity, and business objectives.
- Partner closely with Engineering and Design to build scalable, reliable, and intuitive platform experiences.
- Collaborate with Finance, Revenue Operations, Customer Success, and other Product teams to ensure seamless end-to-end monetization workflows.
- Define success metrics, leverage customer insights and data, and continuously optimize product performance.
- Drive alignment across stakeholders while influencing product direction across multiple teams.
- Mentor Product Managers and contribute to raising the overall product management bar across the organization.
What You'll OwnYou will own the end-to-end experience across:
- Reselling Platform
- Rebilling Platform
- Agency Wallet
- Subaccount Wallet
- Wallet Funding & Auto Recharge
- Transaction History & Financial Transparency
- Credits, Refunds & Adjustments
- Markups & Margin Management
- Agency Tax Experience
- Wallet APIs & Platform Services
- Monetization Frameworks consumed by product teams
What You'll Do
- Own the product vision, strategy, and roadmap for HighLevel 's
Reselling, Rebilling, and Wallet
products.
- Lead the end-to-end product lifecycle, from customer discovery and strategy through execution, launch, and continuous improvement.
- Build products that simplify how agencies monetize HighLevel , manage billing workflows, and operate their businesses.
- Partner closely with Engineering, Design, Finance, Revenue Operations, Customer Success, and other Product teams to deliver scalable, customer-centric solutions.
- Drive product decisions by leveraging customer research, market insights, experimentation, and data.
- Balance customer needs, business objectives, technical complexity, and platform scalability to deliver high-impact outcomes.
- Define success metrics, monitor product performance, and continuously improve customer experience through data-driven iteration.
- Influence product direction across multiple teams and align stakeholders around a shared product vision.
- Mentor Product Managers and contribute to strengthening product strategy, execution, and product management best practices across the organization.
Requirement
- 8+ years of
Product Management experience
, including ownership of complex financial or payments infrastructure in SaaS or fintech environments.
- Proven ability to
design, ship, and scale systems
that handle large volumes of financial transactions and reconciliations.
- Deep understanding of
Stripe’s ecosystem
- including Connected Accounts, Treasury, Payment Intents, Tax APIs, and reconciliation workflows.
- Strong grasp of
global payments
,
multi-currency management
, and
FX settlement
across regions (US, EU, Canada, India, Australia).
- Experience implementing or integrating
tax compliance systems
(e.g., Stripe Tax, Avalara, or internal frameworks) for B2B and reseller transactions.
- Demonstrated ability to work across
finance, tax, and engineering
teams to ensure accounting accuracy and regulatory alignment.
- High comfort with
hands-on execution
- including data validation, variance analysis, and mapping product usage to revenue.
- Analytical mindset with experience using
SQL, BI tools, or financial data models
to diagnose issues and validate hypotheses.
- Strong stakeholder management and communication skills, with the ability to simplify complex financial concepts for cross-functional audiences.
- Track record of driving measurable impact through
systemic improvements
,
automation
, and
data-driven decisions
.
Nice-to-Have
- Prior experience building or managing
usage-based billing
or
embedded finance platforms
.
- Familiarity with
accounting systems
(NetSuite, Chargebee, QuickBooks) and their integration with payment data pipelines.
- Understanding of
reseller ecosystems
,
margin management
, and
agency billing workflows
.
- Experience with
cross-border compliance
and
digital goods taxation
(VAT, GST, HST).
- Exposure to
financial ledger design
,
double-entry accounting models
, or
journal reconciliation automation
.
- Strong technical fluency with
APIs, data pipelines, and internal tools
related to payments and finance.
- Background in
high-scale SaaS or fintech environments
(e.g., Stripe, Shopify, Adyen, PayPal, or B2B billing systems).
- Experience operating in
remote, global teams
with complex stakeholder alignment across functions and time zones.
Why Join HighLevel ?At HighLevel , we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.
Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
EEO StatementThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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Originally posted on Himalayas
Not included in the source posting: benefits.
Skills
product-managementquickbookssqlartificial-intelligence
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