Sr. Operations Engineer (Starlink Growth)

• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution

• Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale

• Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings

• Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities

• Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics

• Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities

• Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities

• Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices

• Bachelor's degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field

• 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role

• 3+ years of experience in Python or SQL

• Advanced degree or dual background strongly preferred (engineering + business/economics)

• Demonstrated experience building scalable analytical tools and models

• Proven ability to thrive in ambiguous, fast-paced environments and deliver results with minimal guidance

• Demonstrated success leading complex, cross-functional initiatives and influencing executive decision-making

• Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)

• Exceptional communication skills with a track record of presenting to and influencing senior leaders

• Extreme ownership, bias for action, and a history of building automated solutions that scale

• Strong interpersonal skills with experience mentoring analysts or leading small project teams

• Ability to operate effectively both independently and as a leader within a highly cross-functional team

• Must be available to work extended hours and weekends as needed

• Willingness to travel to customer sites, other SpaceX locations, and events as required

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .