Sr. Managed Services Consultant - CCAAS

Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.

• Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.
• Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.
• Analyze and elevate customer's consumption of contract, adoption of the product and generation of upsell or cross-sell.
• Act as day-to-day contact for stakeholders in brand, agencies and for System

Administrators.

• Assist world's leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr.
• Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
• Proactively identify opportunities to improve operational efficiencies and find suitableentities which could benefit from utilising AI to drive greater ROI.
• Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.
• Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.
• Actively make sure you are knowledgeable on native channel's products package.
• Work with clients to improve the social service itself and its alignment with the client's core business.
• Provide on-going training support and ad hoc training sessions to always keep

customers educated on Sprinklr's know-hows.

• Actively make sure that you are knowledgeable on all Sprinklr software products.

• 4+ years of experience in account management at a brand, agency or tech company.
• Experience in CCAAS platforms

experience across social platforms.

• Strong product acumen & evangelization experience with the aptitude to learn new products.
• Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.
• Ability to think independently and learn as a member of a team.
• Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.
• Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.
• Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.
• Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
• Ability to interpret industry trends across different verticals & lines of businesses.
• Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.
• Advanced analytical skills with proven competency in data tools & methodologies.
• Ability to collate, harmonise and visualise data and present the statistical merit in a business case.
• Industry specific knowledge across different verticals or lines of business preferred.
• Demonstrated experience with, and a passion for, the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
• Direct experience in working with Sprinklr, Hootsuite, Sprout Social is preferred.
• Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes

: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.