Sr. Developer - Application Development Microsoft N 4B
Genpact
1401-G-India: Imagine Tech Park, Plot no 6,KolkataPosted Discovered via the company's careers siteMatch locked
Full time
About the role
Sr. Developer - Application Development Microsoft N
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .
Workday HCM Technical – Roles & Responsibilities
- Design, develop, configure, and maintain
Workday HCM technical solutions
based on business requirements.
- Develop and support
Workday integrations
using Workday Studio, EIB (Enterprise Interface Builder), Core Connectors, and Web Services.
- Develop and maintain integrations with third-party systems such as payroll, benefits, finance, identity management, and other enterprise applications.
- Configure and support
Workday Business Processes
, notifications, validations, condition rules, and approvals.
- Develop and maintain
custom reports, calculated fields, dashboards, and advanced reports
.
- Work with
Workday RaaS (Report-as-a-Service)
and Workday APIs for data extraction and system integrations.
- Build and maintain
inbound and outbound integrations
using SOAP, REST, XML, JSON, and other relevant technologies.
- Perform
integration monitoring, troubleshooting, error handling, and performance optimization
.
- Support
data conversion, migration, and mass data loads
using EIB and other Workday tools.
- Develop and maintain
custom objects and technical configurations
while following Workday best practices.
- Collaborate with functional teams across
Core HCM, Compensation, Benefits, Absence, Talent, Recruiting, Payroll, and other Workday modules
.
- Participate in
unit testing, system integration testing (SIT), UAT, regression testing, and production validation
.
- Analyze technical issues and provide
root-cause analysis and resolution
for Workday integrations and configurations.
- Manage
Workday releases
, assess impact on integrations and custom reports, and perform required remediation.
- Prepare technical design documents, integration specifications, mapping documents, test scripts, and support documentation.
- Work with business stakeholders, functional consultants, integration teams, and external vendors to deliver technical solutions.
- Ensure
data security, privacy, and appropriate access controls
are maintained within Workday solutions.
- Provide production support and participate in incident, problem, and change management activities.
Workday
Workday HCM, Workday Studio, EIB, Core Connectors, RaaS, Business Processes, Custom Reports, Calculated Fields, Workday Web Services, APIs
Integration
SOAP, REST, XML, JSON, SFTP, APIs, middleware/integration platforms
Other
Data migration, troubleshooting, testing, Workday security concepts, release management, technical documentation
Typical role title
Workday HCM Technical Consultant / Workday Integration Consultant / Workday Technical Lead
Available next action: Create a downloadable DOCX file here in this chat containing the editable prose above
roles and responsibilities for MSD CE Contact center developer
Here is a practical
Roles & Responsibilities
profile for an
MSD 365 CE Contact Center Developer
that you can use for staffing or demand creation.
MSD 365 CE Contact Center Developer – Roles & Responsibilities
- Design, develop, configure, and customize
Microsoft Dynamics 365 Customer Engagement (CE)
solutions for Contact Center operations.
- Configure and extend
Dynamics 365 Customer Service
capabilities including case management, queues, routing, SLAs, entitlements, knowledge management, and customer interactions.
- Develop and customize
Customer Service workspace
and Contact Center experiences based on business requirements.
- Configure
Omnichannel
capabilities including voice, chat, SMS, email, and other customer engagement channels.
- Implement
Unified Routing
to route customer interactions to the appropriate agents, queues, and skills.
- Develop and configure
Power Automate workflows, business rules, Power Apps, and Dataverse
solutions.
- Customize Dynamics 365 CE using
JavaScript, plugins, custom workflow activities, Power Fx, and PCF controls
where required.
- Develop and maintain integrations between Dynamics 365 CE and external systems using
REST APIs, OData, Dataverse APIs, and Azure services
.
- Configure
Customer Service admin center
, queues, workstreams, routing rules, agent experiences, and productivity tools.
- Implement
SLAs, entitlements, automatic case creation, escalation rules, and service-level monitoring
.
- Configure and customize
case management, activities, forms, views, dashboards, and business processes
.
- Develop
custom reports, dashboards, KPIs, and analytics
for Contact Center operations.
- Work with
Dynamics 365 Customer Insights
where required for customer data and engagement scenarios.
- Configure
Copilot and AI capabilities
within Dynamics 365 Customer Service/Contact Center, where applicable.
- Troubleshoot and resolve application, integration, workflow, plugin, and performance issues.
- Perform
unit testing, SIT, UAT, regression testing, and production validation
.
- Support data migration and data quality activities using
Dataverse and Dynamics 365 tools
.
- Manage solutions across
development, test, UAT, and production environments
using Power Platform ALM practices.
- Work with functional consultants, business stakeholders, architects, integration teams, and other technical teams.
- Prepare technical design documents, solution specifications, deployment documentation, and support documentation.
- Provide production support and participate in
incident, problem, and change management
activities.
- Follow Microsoft best practices for
security, scalability, performance, maintainability, and extensibility
of Dynamics 365 CE solutions.
Key Technical Skills
•
Microsoft Dynamics 365 CE / Customer Service
•
Dynamics 365 Contact Center & Omnichannel
•
Unified Routing
•
Dataverse
•
Power Platform / Power Apps
•
Power Automate
•
JavaScript / TypeScript
•
Plugins / C# / .NET
•
PCF Controls
•
REST / OData APIs
•
Azure Integration Services
•
Customer Service Workspace
•
Copilot / AI capabilities
•
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
Databricks Certified Associate Developer for Apache Spark 3.0 - Databricks AcademyDatabricks Academy, Microsoft Certified: Azure Data Engineer Associate - MicrosoftMicrosoft
Required Skills
Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Microsoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales, Personal Effectiveness, Storytelling
Language
English (Required)
Language Proficiency -
Proficient - C2
Job Type
Regular
Master Skill List -
Application Development Microsoft N
Remote Type -
Hybrid
Work Shift -
Day Job (India)
• Lead AI-powered transformation
- Drive innovation and solve real-world business challenges that matter
• Make an impact
- Help global enterprises solve business challenges that matter
• Accelerate your career
- Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best
- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture
- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Not included in the source posting: about the role.
Skills
artificial-intelligencerest-apiazuredatabricksjavascriptagilecnetsparktypescript
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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