Sr Administrator (Support & Operations)
HCLTech
Noida, Uttar Pradesh, IndiaPosted Discovered via the company's careers siteMatch locked
RemoteFull-time
Job Summary
RDS
- Assist in the planning and installation of desktop computer hardware, software
- Mobile devices, remote support (remoting in )
- Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications primarily using remote access technology
- First contact resolution of desktop issues or follow proper escalation procedures
- Usage of collaboration tools
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels
- Hiring, training, and developing operations staff motivating, rewarding and recognizing staff performance
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Key Responsibilities
RDS
Skill Requirements
RDS
Other Requirements
RDS
Not included in the source posting: about the role, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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