Solutions Architect - Sales Cloud

Each customer engagement runs as a fixed 12-week sprint. Weeks 0-2 focus on assessment and readiness: the customer's org, security, data, users and permissions, and which AI workflows to prioritize. Weeks 3-5 are build and validate. Weeks 5-12 drive adoption and optimization. This isn't a traditional waterfall project. Expect to prototype fast, show the customer something working, and iterate. Success is measured by user adoption and platform consumption. The customer pipeline is deep and growing, so there's plenty of work to go around. When one engagement wraps, you roll right onto the next. Location is flexible, but you need to be available during your customer's business hours.

• Conduct customer discovery sessions and readiness assessments.
• Analyze existing Salesforce environments and identify opportunities for Agentforce adoption.
• Map customer business processes to available Salesforce skills and workflows.
• Design scalable configurations using Salesforce Sales Cloud and Agentforce capabilities.
• Define implementation plans and support validation activities.
• Collaborate with Technical Architects to align on overall solution strategy.
• Participate in workshops, demonstrations, and customer solution reviews.
• Assist customers with change adoption and process transformation efforts.
• Identify opportunities for additional skills and automation as customer maturity increases.
• Own the technical architecture and delivery of Sales Cloud, Agentforce, and Claude implementations, from discovery through go-live and ongoing optimization.
• Act as a workstream lead within your pod, advising customers on the right approach and adapting quickly as project needs and timelines shift.
• Troubleshoot and resolve complex configuration, integration, and data issues.
• Mentor and upskill Lead Business Consultants and pod teammates on Sales Cloud and Agentforce architecture, configuration, and best practices.
• Configure the Claude-Salesforce connection, activate pre-built AI skills, and build and validate the workflows that use them.
• Run an engagement solo when scope allows, handling both solution design and hands-on configuration without a dedicated consultant.

• 5+ years of Salesforce implementation experience.
• Strong understanding of Sales Cloud architecture and configuration.
• Experience gathering requirements and translating business needs into technical solutions.
• Excellent communication and presentation skills.
• Customer-facing consulting experience.
• Strong understanding of Salesforce automation and workflow capabilities.
• Deep knowledge of Sales Cloud lead and opportunity management, sales process design, forecasting, integrations, and data management.
• Comfort owning the client relationship directly, leading discovery sessions and advising clients on direction, not just executing tickets.
• Flexibility to adapt to shifting client priorities without losing momentum on delivery.
• Claude Foundations/Associate certification. If you don't have it yet but are interested and confident you can earn it quickly, we'll train you and pay for your certification before you start client work.

• Agentforce experience.
• Experience with Service Cloud or Revenue Cloud.
• Salesforce Consultant or Architect certifications.
• Claude Foundations/Associate certification already completed.
• Experience working within Agile consulting environments.
• Salesforce Certified Sales Cloud Consultant, Administrator, or Platform App Builder certification.
• Experience integrating Sales Cloud with external systems.
• Prior experience mentoring or training teammates on Salesforce.

people-smart. You read a room, enjoy talking with customers, and can hold your own in front of a client audience.

• Excited about AI: you're already using AI tools to work faster and deliver better outcomes, and you want to keep pushing on that. This is where our SF+ practice is headed, so it's a practical, non-negotiable skill, not a nice-to-have.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

WHO WE ARE Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers' expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients - the world's largest enterprises and biggest brands succeed.