Snr Mgr - Site Tech Analyst
About the role
Responsibilities
- Deliver on site Tech roadmap projects, leveraging established governance mechanisms and working effectively in the matrix with product, platform, engineering and business teams to translate plans into executed releases, track benefits, remediate issues and ensure that site-level outcomes are realized in line with Smart Manufacturing and S/4 ambitions.
- Help Site Tech lead to manage local deployment, rollout, continuity and operational support of global applications and infrastructure, coordinating cutover and Hypercare, aligning central templates with site-specific needs, and ensuring that business users, quality and engineering are prepared, trained and supported as new capabilities are introduced or existing services are enhanced.
- Help Site Forward Deployment Engineer with continuous improvement and digital data & analytics initiatives by co-designing and implementing paperless and data-driven solutions, supporting use case delivery on Smart Manufacturing, AI and S/4, and ensuring that integrations, data quality and local process changes are aligned with the site tech roadmap and infra constraints.
- Lead structured problem solving for major incidents and recurring service issues, coordinating cross-functional teams, facilitating root cause analysis, communicating business impact, and driving corrective and preventive actions through closure.
- Manage IT risk, security, continuity and compliance with global IT standards for site technologies, actively monitoring controls, dependency and lifecycle risks, coordinating with central security and infra teams, and ensuring that infra, OT and application changes remain within approved guardrails and support inspection readiness and business resilience.
- Provide audit and inspection support, overseeing external IT and infra resources, preparing evidence and documentation across applications, infra and Smart Manufacturing solutions, and ensuring that partner activities, incident responses and lifecycle decisions are transparent, traceable and aligned with GSK policies and regulatory expectations.
- In coordination with the Resilient Ops team, support lifecycle management of technology assets and services, including PCs, scanners, peripherals, network and site infrastructure, cloud resources, applications, and manufacturing technologies, coordinating refresh, upgrade, support, and decommissioning activities.
- Maintain governance and data quality for technology assets and services, including ServiceNow, CMDB, inventory, ownership, support, lifecycle, and audit records, while providing clear reporting on asset health, risks, and upcoming actions.
Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:
- Bachelor's degree in computer science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or related technical discipline.
- 8+ years of experience delivering technology outcomes in manufacturing or another complex operational environment.
- Experience translating strategies and roadmaps into implemented solutions and measurable site outcomes.
- A proactive and accountable approach, with experience addressing barriers and following work through to completion.
- Experience influencing senior leaders and collaborating with diverse global or matrixed teams to align priorities and achieve shared goals.
- Experience organizing complex work and establishing repeatable processes, governance, and clear accountability.
- Experience delivering technology projects and operational solutions across infrastructure, applications, data, automation, or smart manufacturing.
- Experience leading through major incidents, ambiguity, competing priorities, and complex operational constraints.
- Experience managing technology risk, compliance, business continuity, lifecycle, audit, and inspection-readiness requirements.· Experience connecting business needs with practical technology solutions and clearly communicating impacts, options, and decisions
- Curiosity and a willingness to learn, with experience moving from understanding a problem to delivering a sustainable solution.
Preferred Qualification
If you have the following characteristics, it would be a plus:
- Master's degree in computer science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or related technical discipline.
- Orange Belt certified in Lean / Six Sigma principles/ITIL Foundation certificate.
- Experience using Microsoft Azure, Azure DevOps, Microsoft Project, Jira, Confluence, and Power BI in enterprise delivery environments.
- Experience managing ServiceNow CMDB, Configuration Items (CIs), asset management, service mapping, and governance processes.
- Experience overseeing the lifecycle and governance of Azure cloud resources, including subscriptions, resource groups, virtual machines, storage, networking, backup, and access controls.
- Working knowledge of Azure cost management, resource tagging, ownership models, and cloud compliance controls.
#Li-GSK #AGTech
Skills
Agile Methodology, API Management, CI/CD, Cloud Based Services, Computer Programming, Configuration Management (CM), Containerization, Database Management, High Availability (Inactive), Infrastructure As Code (IaC), Microservices Architecture, Network Security, Operating Systems (OS), System Monitors, Version Control System
Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
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Skills
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