ServiceNow Solution Architect

• Lead end-to-end architecture, design, and implementation of ServiceNow solutions for enterprise clients.

• Define scalable, secure, and best-practice platform architectures aligned with business and technical requirements.

• Own the technical and functional solution design throughout the project lifecycle.

• Conduct architecture reviews, design workshops, solution validation, and governance activities.

• Provide technical leadership and guidance to development, engineering, and implementation teams.

• Review solution designs and implementation approaches to ensure alignment with ServiceNow and industry best practices.

• Ensure solution quality, performance, scalability, and maintainability.

• Act as a trusted advisor to clients, helping translate business objectives into technology solutions.

• Lead customer workshops, discovery sessions, and architecture discussions.

• Manage stakeholder communications across business, technical, and executive levels.

• Present solution recommendations, roadmaps, and architecture strategies to client leadership teams.

• Audit existing ServiceNow implementations and recommend improvements, optimization opportunities, and modernization initiatives.

• Support and lead solutioning activities for RFPs, RFIs, proposals, and customer presentations.

• Collaborate with sales teams to develop compelling ServiceNow solutions and value propositions.

• Participate in effort estimation, solution sizing, costing, and statement of work (SOW) development.

• Contribute to business growth through identification of upsell and cross-sell opportunities.

• Drive the adoption of ServiceNow AI capabilities, including

, Generative AI, workflow automation, and intelligent operations.

• Lead or contribute to AI-related Proof of Concepts (POCs) and innovation initiatives.

• Advise clients on AI use cases and opportunities to improve productivity, operational efficiency, and user experience.

• Stay current with emerging ServiceNow platform capabilities, AI trends, and industry best practices.

• Due to the security requirements associated with the client environment, applicants must meet the eligibility criteria necessary to obtain the required security clearance.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

• Minimum

in ServiceNow consulting, architecture, or implementation roles.

• Proven experience designing and delivering enterprise-scale ServiceNow solutions.

• Strong expertise across

.

• Experience providing technical leadership, architecture governance, and implementation guidance to delivery teams.

• Strong understanding of ITIL processes and Service Management best practices.

• ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist (CIS) certification required.

• Experience with AI-driven solutions, Generative AI, and ServiceNow AI capabilities such as

.

• Experience leading or participating in AI-related Proof of Concepts (POCs).

• Exposure to application engineering and integration architecture.

• Additional ServiceNow, ITIL, TOGAF, or cloud certifications are advantageous.

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